Greater Toronto Area, Canada
A knowledgeable IT professional with more than 30 years industry experience working for multinational organizations servicing clients belonging to various industry verticals such as Deluxe, Zimmer Biomet, Sentara Health, Dell, Insurance Corporation of British Columbia, JC Penney, American Heart Association, Scotia Bank, HSBC, Credit Suisse Privilege, and other Hong Kong leading banks and insurance companies. Extensive working experience as senior business system analyst and team leader in the delivery of mission critical applications: - Customer Data Integration/Master Data Management. - Product Master Data Management - Common Loyalty Program application. - Customer Relationship Management Systems. - Automated Fare System. - Smartcard order and inventory management. Specialties: Major Skill Competencies: • MDM and Reference Data model and architecture design. • Enterprise Master Data Management (MDM) and Reference Data strategy. • Business requirements gathering, and translation to functional specifications and solution design. • Data Profiling, Data Quality, Data Governance and Data Stewardship. • Problem analysis, analysis of existing systems, procedures and workflow. • Test Plan and Test Scripts preparation. • Experience in all aspect system development life cycle.
Primary Duties: •Team lead for business analysts •Work with the subject matter experts to gather and document business requirements for MDM Implementations •Create business domain model •Work with Architects to ensure proper realization of the business requirements •Coordinate with QA to establish test scenarios •Responsible for project documentation deliverable such as project plan, requirement definition, functional specifications, test case matrix. •Perform preliminary scope of work by gathering and analyzing requirements from business users •Manage day to day monitoring and control of project team activities •Maintain constant communication with business users and core project team to ensure smooth execution of the project •Ensure appropriate project communications, prepare status reports
Primary Duties: •Responsible for project documentation deliverables in accordance with the company standard such as project plan, requirement definition, requirement matrix, etc. •Managed and supported Technical development project team(s) to provide efficient and smooth services, as well as quality products within the planned project time and budget •Led and managed a task force or project team for small and medium projects •Managed day to day monitoring and control of project team activities •Performed preliminary scope of work by gathering and analyzing requirements from business users. •Provided team leadership in developing solutions to suit business requirements •Maintained constant communication with business users and core project team to ensure smooth execution of the project •Ensured appropriate project communications, issue and risk management/escalation issues •Prepared status reports, updated project plans and facilitated project status meetings
Primary Duties: •Implementation of customer management relationship solution for clients •Responsible for project documentation deliverables in accordance with the clients’ standard such as project plan, requirement definition, requirement matrix, etc. •Preparation of proposed technical architecture solution in respond to request for proposals •Led and managed a task force or project team for small and medium projects. •Performed preliminary scope of work by gathering and analyzing requirements from business users. •Provide team leadership in developing solutions to suit business requirements •Maintained constant communication with business users and core project team to ensure smooth execution of the project •Ensured appropriate project communications, issue and risk management/escalation issues •Prioritized tasks and work out plan to accomplish the tasks •Provided progress/status information to Management
Primary Duties: •Provided technical support to Unisys HSBC sales team •Performed on-site support of HSBC Terminal Application department •Led a team of consultants for Unisys Call Center and CRM solution. The team provided assistance in staging various call center demonstrations in Unisys seminars in Hong Kong. •Member of a core group of consultants focused on delivering the Unisys product solutions for financial institutions. •Member of bid team in developing proposals for call center solution, solution implementation projects, client support team