Greater Montreal Metropolitan Area
Learning sounds simple. Until you start asking how people actually learn. How knowledge is absorbed. What gets remembered. And why so much information never really turns into something useful. That curiosity has taken me across many learning worlds: product training, sales enablement, onboarding, leadership, and employee development. Sometimes I’m deep in the craft, designing courses, learning journeys, and content. Other times, I step back to think about systems, programs, and how learning fits into the bigger organizational picture. A big part of how I think about learning today goes through AI. I use GenAI daily to design learning experiences, create videos, visuals, and written content, and build bots and tools that help turn knowledge into practical, accessible assets. Not instead of good learning design, but alongside it. As a way to think differently about how learning is created, scaled, and experienced.
Driving the adoption of AI across the organization through education, enablement, and process improvement initiatives. Working with teams to identify opportunities for automation, increase productivity, and apply AI solutions in a secure, practical, and scalable way.
I operate at the intersection of learning, organizational development, and business strategy. My focus is not only on building learning programs, but on shaping scalable growth capabilities that support performance, engagement, and long-term organizational impact. What I do in practice: • Act as a Learning & OD business partner, working closely with HRBPs, managers, and leadership to identify organizational needs, influence priorities, and design development solutions aligned with business goals. • Lead end-to-end learning and development initiatives across the employee lifecycle, from onboarding and core skills to leadership and team development, delivered through digital, hybrid, and in-person formats. • Drive GenAI strategy and L&D innovation, embedding AI-first thinking into learning, problem-solving, and decision-making processes. • Design AI-based learning experiences, workshops, and practical frameworks that help employees and managers adopt AI not just as a tool, but as a way of thinking, working, and leading. • Design and implement Claroty’s learning infrastructure and ecosystem, including LMS ownership, learning journeys, frameworks, and enablement tools that support continuous growth at scale. • Develop original learning content and OD tools, while curating high-quality external solutions, ensuring relevance, consistency, and measurable impact. • Build practical toolkits, guides, and enablement frameworks that translate strategy into daily behaviors and real-world execution.
• Boost engagement and revenue for specific product features by transforming complex technical concepts into engaging instructional videos, incorporating interactive elements and gamification techniques to simplify learning. • Collaborate with product and customer success teams to identify content gaps and ensure accurate knowledge, use cases, and real-world challenges. • Align training strategies with business objectives, bridging the gap between product capabilities and customer success. • End-to-end development and update of content and assessments on LMS, enhancing customer proficiency with the product. • Design customized learning paths catering to various user levels, to ensure a deep understanding of the product. • Leverage AI technologies like ChatGPT for script writing and text-to-speech for narration, optimizing content creation efficiency and quality.
• Designed and implemented customized training programs for customer care employees, leading to enhanced service quality and operational efficiency. • Identified and addressed skill gaps resulting in improved customer service and outcomes. • Established productive collaborations with the customer care department and external vendors to develop tailored and impactful training solutions that met organizational needs. I am always happy to help people that Open to work OR are looking for a new challenge. • Managed hybrid e-learning training, providing remote professional development opportunities for employees
• Responsible for new accounts, managing their onboarding and product implementation to ensure a smooth transition and high customer satisfaction. • Conduct personalized 1:1 sessions and group demonstrations with clients to ensure successful product implementation, a deep understanding of the solution's features and benefits while addressing unique customer needs and concerns. • Assured customer satisfaction by providing support, addressing concerns, and facilitating communication between clients and internal teams Continuously monitored customer health metrics and proactively identified opportunities for account growth, upselling, and cross-selling to drive customer success and revenue. • Managed multiple client projects, exceeded client expectations and fostered long-term relationships. Oversaw and optimized WordPress development and maintenance for over 50 client websites, ensuring an updated, secure, and user-friendly web presence that supported customer satisfaction.