Popayán, Cauca, Colombia
Strict Deadline Management: Accountable for meeting rigorous deadlines regarding the preparation and submission of immigration evidence packets to ensure process continuity. Case Documentation & Collection: Directly responsible for collecting sensitive documentation from clients, ensuring all files are complete and accurate before processing. Platform & Profile Management: Manage and update client profiles on the company platform (Litify), maintaining high standards of data integrity. Client Communication & Follow-up: Conduct high-volume outreach via phone, email, and video conference to explain complex forms, requirements, and schedule consultations. Organization & Problem-Solving: Apply organizational skills to prioritize tasks and resolve issues for Spanish / English speaking clients, ensuring an excellent service experience.
Walmart - Bilingual agent ( English - Spanish). - Managed accounts receivable and collections for a large corporation. - Processed invoices and monitored payment deadlines. - Collaborated with sales and finance teams to resolve billing discrepancies. - Utilized CRM software to track customer interactions and follow up on inquiries. - Assisted in auditing and reconciling account receivable balances.
- Strategic Planning: Formulated and executed short, medium, and long-term operational strategies to ensure project alignment with corporate financial goals. - Resource Optimization: Orchestrated the strategic distribution of human, financial, and material resources, maximizing operational efficiency and reducing waste. - Business Development: Spearheaded growth-oriented projects and process improvements, leading to increased market presence and organizational scalability. - Project Oversight: Managed end-to-end project lifecycles, ensuring all milestones were met within budget and according to strict safety and quality standards.
- Coordinated schedules, maximizing management time ( meetings, flights, events). - Optimized inventory, ensuring optimal stock levels. - Enhanced f i le organization, boosting efficiency. - Facilitated communications, enhancing executive l iaison.