Cyberjaya, Selangor, Malaysia
Bridging Technical Goals & Human Potential With 7+ years of experience across Project Management, HR, and Corporate Training, I specialize in turning complex requirements into streamlined workflows. I lead web development projects at ArchitWeb, using a "people-first" approach to ensure stakeholders remain engaged and teams stay productive. What I Deliver: -Agile Leadership: Orchestrating sprints and risk mitigation using Jira and ClickUp. -Operational Excellence: honed at international organizations like IMC and GOPA. -Team Alignment: Leveraging HR expertise to resolve conflict and optimize resource allocation. Core Tech: Agile & Scrum, Jira, ClickUp, PMP Principles.
-Managing full project lifecycles for web development initiatives, ensuring alignment between technical teams and client vision. Serving as the primary point of contact for stakeholders, translating complex requirements into actionable workflows using Agile methodologies. -Lead daily stand-ups and sprint planning sessions to track progress, mitigating risks early to ensure 100% on-time delivery. -Implemented ClickUp and Jira workflows that improved team task tracking and reduced project bottlenecks by 50%. -Manage client relationships and expectations, providing detailed status reports that ensure transparency and high client satisfaction scores.
-Facilitated cross-departmental operations to bolster the efficiency of the Project Management Office (PMO). Acted as the bridge between senior management and project teams to ensure resource availability and schedule adherence. -Managed resource allocation for multiple concurrent projects, ensuring optimal team utilization without burnout. -Streamlined administrative reporting processes, reducing time spent on paperwork by 40% and increasing time for strategic planning. -Prepared data-driven reports and presentations for senior leadership to aid in strategic decision-making and budgeting.
-Directed comprehensive HR functions including talent acquisition, policy development, and employee relations. Built a supportive workplace culture focused on professional development and retention. -Led end-to-end recruitment strategies, successfully hiring more than 100 employees across IT and administrative departments. -Developed and enforced HR policies compliant with labor regulations, reducing legal risks and clarifying employee expectations. -Launched performance management and appraisal initiatives that improved staff engagement and reduced turnover by 25%.
-Delivering specialized training programs in Self-Management, Project Management, and HR for international NGOs and organizations including IMC, GOPA DERD, and the Syrian Trust for Development. -Designed tailored training modules that empowered more than 500 participants to enhance their productivity and leadership skills. -Assessed team performance gaps and delivered targeted workshops that provided participants with actionable tools for conflict resolution and organizational agility.
-Managed daily restaurant operations, ensuring smooth workflow and high service quality. -Developed special offers based on market research to meet customer preferences. ABOUT ME WORK EXPERIENCE -Created and implemented standard operating procedures (SOPs) for food preparation and customer service. -Supervised and trained staff on hygiene, safety, and quality standards. -Handled customer orders, payments, and issue resolution efficiently. •Monitored food preparation to ensure quality, consistency, and correct serving temperatures. -Maintained cleanliness and organization across all work areas and equipment. -Assisted with inventory control and supply restocking. -Collaborated with the team to achieve operational goals and enhance customer satisfaction.
-Coordinated import/export logistics, ensuring timely and compliant shipment of goods. -Managed receiving, storage, and delivery processes while maintaining accurate inventory records. -Prepared invoices, shipping documents, financial offers, and periodic operation reports. -Communicated with suppliers, clients, and shipping agents to resolve delays and optimize schedules. -Handled commercial correspondence and documentation in English and Arabic. -Translated product manuals and technical materials between English and Arabic for client and internal use.