Egypt
Customer-focused professional with experience in tele-sales and customer support across the technology and telecom sectors. Worked as a Tele-Sales Representative handling Lenovo products, successfully promoting laptops and accessories through outbound and inbound calls while meeting sales targets. Also experienced as a Customer Support Agent, providing high-quality service, resolving customer issues efficiently, and maintaining strong communication skills. Skilled in CRM systems, objection handling, needs analysis, and relationship building. Known for reliability, clear communication, and the ability to work under pressure while contributing to team and company goals.
Identify customer needs and recommend suitable Lenovo solutions (ThinkPad, IdeaPad, Yoga, ThinkCentre). Explain product features, specifications, pricing, and warranty options clearly to customers. Achieve and exceed monthly sales targets and conversion KPIs. Handle customer objections professionally and close sales effectively. Maintain accurate customer records and sales activities using CRM systems. Follow up with leads and existing customers to maximize sales opportunities.
Provide technical support for Fixed Broadband (HBB) services, resolving complex technical issues for home and business customers. • Diagnose and troubleshoot service interruptions, ensuring minimal downtime. • Collaborate with technical teams to resolve escalated cases and maintain high customer satisfaction. • Coordinate installation and repair services with field engineers for timely resolutions. • Deliver proactive solutions to prevent recurring service disruptions.
Complaints international Resolution Manager Handled cases for customers who want to speak to manager as they are not able to reach a resolution with either the account management, billing and complaints department and would like to escalate further so they can reach a resolution. We need to deal with such calls with professional manners and using our empowerments correctly when needed by following the correct process and business rules and policies.
Complaints international advisor hyper care Handled complaints with customers who weren't able to reach a resolution with us in the previous call. And we need to provide our customers with most proper manner by following regulations and business rules. Have been recognized 2 times in March 2022 and April 2022, respectively.
Provided proper and clear explanation regarding bills that customer may have disputes with or got charged additional charges on bills by mistake in the billing department. Left clear notes and followed articles representing regulators that we take actions upon, worked on applications: Halo, SCIO, and ICASE to set documented calls.
Customer service international advisor care Handled billing and account management cases to provide customer excellence service experience to our customers by providing the service they are expecting from Vodafone, the company they have trusted for many years. Was able to be recognized on 3 consecutive occasions for achieving the targets announced at the time for NPS, FCR, and NBA. I was standing second in the U versus Q campaign in 2 months on a row.