Costa Mesa, California, United States
Collaborative Project/Program Manager & Producer with 12+ years building and optimizing high performance teams and 8+ years in management. Experience leading Agile transformations and creating processes and solutions that drive business results, improve efficiency, and help teams thrive. Champion of organizational change with a focus on partnership, negotiation, consensus building, and mentorship. Player accessibility and inclusivity advocate.
Responsible for establishing business structure and management practices as well as creating and implementing production processes and procedures for a new indie game studio. • Works with the founder to hone organizational structure, processes, and tools • Sets up production process including roadmapping, backlog management, dev workflows • Partners with all disciplines on the team to ensure a common understanding and agreement on the project scope and objectives and on any subsequent changes • Owns the production pipeline of the entire game, crossing multiple disciplines throughout all phases of the product development cycle from design through final approval • Crafts and maintains a comprehensive project plan, schedule, scope and resource forecast for multiple disciplines along a complex production pipeline • Leads the breakdown of large complex initiatives, features and challenges into manageable portions and actionable steps for a cross-functional team of designers, artists, and developers • Applies working knowledge of product design and development needs to enhance creative relationships, guide the development of new technologies and track milestone progress ----- Thirteenth Month is a new volunteer based indie studio founded in 2024. Thirteenth Month is about exploring the artistic possibilities in video games - delving into mediums within mediums. Simply put, we want to step deeper into the abyss of hypothetical and come out knowing what is possible. Thirteenth Month aims to invest in the individual, and build a seat at the table for those who do not expect it.
Drove agile process improvements and accessibility initiatives for the Service Technologies department while helping Engineering Leads better organize and manage infrastructure and tech debt work across all Service Tech products and platforms. • Managed all Diablo IV launch related projects across all 6 scrum teams and 7 products in the Service Technologies department • Improved agile processes for 6 global cross-functional development teams to deliver critical solutions for customer support, player behavior, player communications, and localization • Worked with engineering leads to overhaul how infrastructure and tech debt reduction projects were managed with a focus on transparency, scheduling, and delegation • Defined, managed, and communicated cross-functional project schedules, scope, budget, progress, risks, issues, key performance indicators, and key findings • Defined reporting metrics, enabled measurement mechanisms, and created data-based visuals offering insights to business and technology teams across Blizzard • Created and conducted 3 trainings for producers on facilitating effective retrospectives • Mentored project managers with a focus on career growth and skill improvement • Identified the order of importance and urgency among individual projects, portfolios, and operational tasks to plan milestones, schedules, and resources • Championed player accessibility initiatives across Service Tech and directly managed accessibility efforts for the player facing support sites • Architected a restructure of project manager, product manager, and business analyst job duty divisions that was implemented to better support team operations after project mgr layoffs ----- Blizzard Entertainment is a premier developer and publisher of entertainment software, and is renowned for creating some of the industry’s most critically acclaimed games, including World of Warcraft®, Overwatch®, Hearthstone®, StarCraft®, and Diablo®.
• As acting Engineering PMO, created frameworks for project management including governance, stakeholder communication, and risk assessment • Built and scaled processes including QA, bug escalation, release approval and communication, and backlog refinement • Implemented process changes that resulted in improved engineer satisfaction ratings • Created and maintained vendor contracting and management process and executed more than twenty vendor contracting workstreams in a single quarter • Implemented new tools and processes to improve the project management discipline • Implemented Scrum in engineering resulting in improved velocity and job satisfaction • Created and led council of scrum masters to educate, discuss trends in agile development • Mentored and coached engineering managers in developing leadership styles and management approaches as well as well as conflict resolution • Managed relationships between engineering and other departments and drove cross-functional projects and process changes to improve communication and transparency • Worked with CTO to create and deliver presentations for executive and board updates • Assisted with product roadmap strategy and prioritization of strategic company initiatives • Created, scaled, and managed product owner team • Partnered with other engineering leaders on a department wide agile transformation and scaling initiatives that allowed for a 5x increase in engineering teams over 3 years. ----- Artera is a powerful communication tool that allows front offices to have two-way text conversations with patients, using existing office phone numbers. The platform is designed from the ground up to make patient communications more intuitive across the enterprise. Our mission is to make going to the doctor as easy as meeting up with a close friend.
• Responsible for guiding company through the adoption and/or re-certification of security and compliance frameworks including SOC2 Type2, PCI, Title 21 CFR Part 11, eIDAS, & GDPR for multiple products in the company’s portfolio • Assessed regulatory compliance needs and redesigned SDLC processes to comply with SOC 2 and other regulatory standards and security protocols, developing appropriate controls, policies, and procedures • Created effective action plans to respond to audit discoveries and compliance violations • Regularly audited procedures and practices to identify risk • Trained staff on relevant compliance policies and controls ----- AirSlate is a comprehensive automated workflow solution that focuses on online document workflow solutions that integrate other products in the portfolio including an online editor, cloud storage platform, and a signature request manager all in one package. Their tools help businesses to streamline document management, achieve paperless workflow, and free up time, energy, and resources that can better invested in the operation of your business.
• Created, maintained, and executed long-term vision for the SignNow portfolio (API, web, mobile, integrations) • Responsible for developing and executing strategic market and branch insight projects that generated actionable insights to help better service clients • Built relationships with key customers and vendors to ensure satisfaction and identify growth and partnership opportunities • Spearheaded end user accessibility initiatives • Guided SignNow team including engineering, QA, and support, through an acquisition • Worked closely with CEO and CPO to drive innovation for a new product offering • Assessed the eSignature and business workflow markets and drove new product innovations • Advised leadership on product strategy, key client initiatives, and contractual obligations