Elías Gastón Lizio Gonzalez

Senior Customer Care Controller

Greater Barcelona Metropolitan Area

About

I'm a professional with over 15 years of experience in aviation, airport operations, and multinational environments. I have coordinated international stakeholders, supported travel operations, managed vendors, and analyzed operational and performance data to ensure efficiency, policy compliance, and a high-quality travel experience. I have worked across Europe, the Middle East, and Latin America in dynamic and highly regulated environments, participating in initiatives to harmonize processes, improve user experience, and drive continuous improvement. Passionate about aviation and air operations, I aim to leverage my experience to optimize processes, enhance operational management, and deliver value in fast-paced and challenging environments, contributing to organizational success and excellence in the passenger experience.

Experience

  • Senior Customer Care Controller at AraWorks
    Mar 2022 - Present · 4 yrs 5 mos

    Solidworks 3D CAD

  • Airport back office operations at Ryanair - Europe´s Favourite Airlines
    Jul 2021 - Mar 2022 · 9 mos

  • Back office controller at LATAMA Airlines
    Apr 2013 - Jul 2020 · 7 yrs 4 mos

    Airport Control agent and Supervisor back up

  • Sales Representative at MSC Cruises
    Feb 2012 - Feb 2013 · 1 yr 1 mo

    Sales representative for Córdoba province

  • Flight Attendant at Emirates
    Aug 2010 - Aug 2011 · 1 yr 1 mo

    Airbus A380 cabin crew