Eeva Kousa

Tech & Growth | Freelancer | CRM Solutions

Helsinki Metropolitan Area

About

I help organizations make the most of business platforms and find meaningful ways to adopt AI. With 10+ years in SaaS and consulting, I thrive where business meets technology. My strengths include both understanding business problems and turning them into solutions. Dedicated to the European tech sector, I aim to drive local growth and value driven ecosystems. Responsible use of AI is a topic I especially care about and wish to advance through my network and skills. I enjoy reading and writing about business and technology topics. Let's connect!

Experience

  • Freelancer at Freelancer
    Aug 2016 - Present · 10 yrs

    - Sales and service solutions, CRM & customer data management - AI adoption: Agents, automation & integrations: Copilot for sales, Claude Cowork, Slack, Agentforce *** Hire for: - Salesforce/CRM consulting - Process development - Change & project management - Interim / Fractional - Innovation facilitation - Startup collaboration - Content writing, localization *** Finnish & English Private & Public sectors, Not-for-Profit

  • Advisor at AI for Change Foundation
    Jan 2026 - Jun 2026 · 6 mos

    Partnerships and EU ecosystems development. Our mission is to advance responsible, ethical and sustainable adoption of AI together with businesses, educators and changemakers.

  • Fluido (2 yrs 7 mos)
    • Senior Consultant, Emerging Solutions
      Jun 2024 - Feb 2025 · 9 mos

      Enhancing sales and service processes with generative and predictive AI. I worked as lead consultant on key assignments, delivering Salesforce and AI solutions for customers and building internal capability around new offerings. - Use case exploration - Building the foundation and readiness - Salesforce Einstein and Agentforce solutions configuration - Pre-sales and offering development

    • Solution Consultant, Core Clouds
      Aug 2022 - May 2024 · 1 yr 10 mos

      Salesforce core solutions consulting across a range of industries: Manufacturing, Telecom, Retail, Bank, Public Sector. - Solution design - System configuration and administration - Project management - Sales Cloud, Service Cloud, Experience Cloud

  • Project Manager at AO Foundation
    Feb 2020 - Jun 2022 · 2 yrs 5 mos

    Salesforce solutions implementation for a global not-for-profit, including global membership and events management. I was responsible for delivering key parts of the solution and managing stakeholders and vendors globally.

  • Business Analyst at Nokia
    Jun 2015 - Aug 2016 · 1 yr 3 mos

    Business Analyst for global transformation programs. Data collection and generation of executive-level reporting on operational performance, including TCO and IT transformation programs.