Miami, Florida, United States
My mission is to serve the clients of a company with skill, efficiency, and kindness in a manner that reflects the best intentions and services of my employers and myself as an individual.
Triages dispatched technicians and broad customer issues, while troubleshooting hardware and providing solutions for customer satisfaction experience.
• Transcribed up to 5 audio assignments weekly, totaling an average of 30 hours of work. • Multitasked listening to audio files and typing up documents across a variety of complex templates, including legal. • Accurately submitted up to 150 orders which required distinct time management skills. • Collaborated and communicated consistently with administrative and editing teams to ensure quality and 100% accuracy of writing assignments.
Multitasked listening to audio files and typing up documents across variety of templates. Accurately submitted up to 150 transcripts which required distinct time management skills. Collaborated and communicated consistently with administrative and editing teams to ensure quality and 100% accuracy of writing assignments.
• Worked full time with occasional overtime handling over 200 calls per week assisting clients and technicians at business sites. • Instructed technicians on nuanced equipment management, repair, and replacement. • Triaged and analyzed customer needs and questions daily. • Organized and provided several new training materials for the company’s onboarding course. • Coached 6 new hires personally in the methods, platforms and programs used to facilitate customer satisfaction.
Provides multi-faceted troubleshooting for complex technical issues. Triages clients’ needs and escalations daily to ensure a high level of customer satisfaction. Creates solutions for customers and applies interactional tactics. Implements critical thinking and data driven actions to achieve success within the platform goals to save energy and improve grid reliability.
Supplied customer service to all students, researchers, and staff requesting information. Catalogued and preserved thousands of historical documents into electronic resources. Used digital management collection software to review articles and letters to create public summaries. Learned technological data entry to aid in reviewing computerized papers to be tagged, detailed, and consolidated into appropriate files.
• Provided customer service to all students, researchers, and staff requesting information. • Preserved and organized thousands of electronic resources; catalogued and scanned thousands of historic documents. • Utilized digital management collection software to review articles and letters in order to create public summaries. • Learned technological data entry to aid in reviewing computerized papers to be tagged, detailed, and consolidated into appropriate files.