Houston, Texas, United States
Versatile and results-driven management professional with a distinguished military and aviation background, seeking a challenging leadership position. Eager to contribute extensiveoperational expertise, strategic planning, and team leadership skills to drive organizationalsuccess in a dynamic and growth-oriented environment
• Orchestrated the oversight of all Houston Jani-King accounts, managing annual billings exceeding $6.2 million. • Trained and developed franchise owners in strict adherence to Jani-King policies and procedures. • Collaborated with senior executives to formulate performance goals and long-term operational plans. • Analyzed key metrics to ensure the efficient and timely completion of tasks, maintaining a focus on financial acumen. • Cultivated strong client relationships, exceeding expectations through meticulous attention to their needs. • Demonstrated mastery in financial reporting and orchestrated customer support initiatives to enhance satisfaction.
• Spearheaded the successful launch of a new Foxtrot commercial location at IAH. • Managed third-shift staffing for up to 20 employees, assuming the role of Vice President of the company safety committee. • Acted as the regional operations manager overseeing locations at DFW, IAH, and XNA airports. • Effectively managed budgets, planning, and auditing related to personnel management. • Identified and mitigated potential project risks through strategic analysis and planning. • Ensured compliance with schedules, quality standards, and safety requirements by monitoring project teams' progress. • Established and nurtured customer relationships, securing potential future contracts. • Vice President of The Saftey Committee
•Achieved all ground operations goals as they relate to performance, safety, service, and regulatory compliance with the FAA. •Acted as a liaison with customers, upper management, Duty Pilots, Dispatchers, flight operation crew, and other departments of the company. •Ensure ground services including landing permits, general declaration, catering, fuel, and other legal documents are established to support all commercial, Military passenger, and cargo operations. •Communicate and coordinate with multiple government and private agencies to establish all aspects of the proper documents are in place in order to complete the mission without any delays. •Action, assist, and oversee all ground services at each airport or military base for the fleet are in place and covered within the 72hr window but not limited to future operations.
•Organized all veteran student files. •Answer and assist all veteran inquiries through email, phone, and in-person. •Data entry to identify new veteran students in the school platform (coding VA students). •Guide new veterans in their transitioning phase from military to civilian lifestyle by providing important resources
Maximized profits by meeting daily/monthly sales goals while learning all phases of business operations and management techniques such as research and development, marketing, customer service, and finance. Recognized by management for excellent progress in training and sales