Columbus, Ohio, United States
• Responsible for investigation and/or mitigation of suspicious bank activity, control and prevention of losses related to fraud, AML and /or organizational risk. • Based on root cause, assists in the development and implementation of internal controls to identify suspicious and/or prevent illegal activities and to recover any incurred losses, which may be significant. Identifies gaps and control enhancements that at times have a large monetary impact on the organization. • Independently works with internal and external stakeholders (local, state and federal authorities, agencies and other financial institutions) on matters relating to fraudulent/illegal activities where appropriate. • Performs the investigation of identified activity. Makes determination as to whether the activity is reportable or requires additional escalation, based on standard criteria and/or independent judgment. Completes the required documentation. • Prepares and maintains appropriate documentation of investigation performed.
• Responsible for investigation and/or mitigation of suspicious bank activity, control and prevention of losses related to fraud, AML and /or organizational risk. • Based on root cause, assists in the development and implementation of internal controls to identify suspicious and/or prevent illegal activities and to recover any incurred losses, which may be significant. Identifies gaps and control enhancements that at times have a large monetary impact on the organization. • Independently works with internal and external stakeholders (local, state and federal authorities, agencies and other financial institutions) on matters relating to fraudulent/illegal activities where appropriate. • Performs the investigation of identified activity. Makes determination as to whether the activity is reportable or requires additional escalation, based on standard criteria and/or independent judgment. Completes the required documentation. • Prepares and maintains appropriate documentation of investigation performed.
As a Fraud Investigator I play a key role in recovery and investigative efforts for the Office of Electronic Payments/Risk Management. Responsibilities include fraud case management, bill pay support, Zelle research and working directly with clients and other Financial Institutions regarding account verification, suspicious activity, and identifying fraudulent patterns.
Research cases that are confirmed fraud and document the activity for a possible SAR. Research spans from check deposit fraud, kiting, money laundering, elder abuse, wire fraud, and altered or forged checks.
Spearhead comprehensive analysis of online and branch transactions for potential fraudulent patterns; includes (but not limited to) review of wire activity, check deposits, bill payments and quick payments to determine account compromises, ownership verification of receiving accounts, and customer risk potential • Contributing member of top performing team out of 3 separate sites spread geographically and throughout organization; performance recognized with Rising Star of the Month (October 2015 – for halting fraudulent activity comprising nearly $50,000 in overall avoidance) and Fraud Buster of the Month (September 2014). • Broad array of potential fraud spans online account compromises, various scams, customer wrongdoing, money laundering and family/elderly fraud. • Utilized knowledge of fraud detection and response and recommended methods improving communications of cancelled transactions to affected bank customers. • Willingly assumed temporary assignment in department responsible for verifying online transactions and identifying suspicious check deposits (ensuring client did not knowingly or unknowingly deposit bad checks); additionally, received and responded to referrals from branch bankers calling in to report suspicious activity; trusted with decision-making terminating high-risk customer relationships.
Generated reports to review potential fraud, identity theft and appropriate fund use; screened and tracked fraudulent activity and identified fraud rings; communicated with suspects, fraud victims, law enforcement and internal/external bank representatives; produced summaries and reports addressing and supporting case evidence; contributed to accumulation and presentation of evidence to FBI, Homeland Security, postal inspectors, detectives and field investigators; recovered funds fraudulently placed in personal loans. • While in position, successfully saved over $500,000 in personal loans via both preventative measures and recovery; individual performance recognized with Company All Star award (November 2013). • Spearheaded development of entire personal loan fraud department; collaborated with direct supervisor on development of multiple reports to identify high risk loan applications; worked with legal department and policy writers to create procedures addressing fraudulent personal loan reporting, recovery and credit report removal. • Successfully identified and pursued recovery missions beyond charge-back results; included collaboration with additional banks as well as negotiation of repayment with suspects. • Successfully exposed several fraud rings resulting in savings and recovery of over $250,000; included identity theft fraud ring in California and synthetic ID (fake SSN, names, etc.) fraud ring in New York applying for loans and credit cards. • Effectively worked with external law enforcement agencies i.e., Los Angeles Police Department (LAPD) and Homeland Security on money laundering/drug dealer case; generated report detailing identity theft fraud ring sent to FBI and utilized by Postal Investigator to investigate case. • Appointed by management to train and develop techniques of colleagues on personal load fraud; additionally, provided insight into role techniques to upper management and outside auditors.
Collaborated with customers, store security and law enforcement agencies on investigations; obtained suspect information from card members and law enforcement; filed suspicious reports on unauthorized card users; removed fraudulent charges and moved valid charges to card member replacement accounts. • Performance recognized with Superstar of the Month (July 2013). • Selected to provide insight into investigations department functions to fraud prevention agents; additionally, delivered information providing better understanding of department effects on job responsibilities. • Notable investigation (and arrest) included assistance with Caesars Palace Loss Prevention and Las Vegas Police Department on break up of ID theft fraud ring operating throughout retail space. • Frequently requested by management to produce reports for high-dollar recoveries; included account reexamination to identify recovery potentials.
Initially functioned in role responsible for analysis of account activity, potential fraud detection and verification of charges on customer cards; included use of security loss prevention systems and tools; responded to customer, merchant and internal referral inquiries.