Atlanta Metropolitan Area
Results-driven HR Professional with 7+ years of progressive human resources experience, including expertise in training coordination, process improvement, and HR systems administration. Dedicated manager of HR operations, developing and executing process improvements, and supporting employee development initiatives at organizations including Amazon and Southern Company. Lean Six Sigma Green Belt with strong analytical, communication, and instructional design capabilities.
Managed 50+ HR cases covering compensation adjustments, job code changes, performance management, and training updates Maintained accurate employee data and streamlined payroll processes through SalesForce, ensuring data integrity across systems Supported leaders in interpreting performance data and navigating HR policies and procedures Collaborated with cross-functional teams to coordinate training updates and employee development milestones Oversaw HR operations for a high-volume environment using SalesForce Panorama, managing the full employee lifecycle and supporting performance management processes. Aligned HR strategies with business objectives, supporting organizational change, Managed employee relations and drove talent development initiatives for manager and directors.
Led a cross-functional team to achieve ISO 9001:2015 certification, improving quality assurance outcomes by 90% Designed and facilitated functional training courses to enhance team skills and performance Identified process improvement opportunities and implemented solutions that increased operational efficiency by 70% from 2017-2018
Assessed and analyzed opportunities for sales development Supported distribution and sales channels Developed relationship with vendors via tradeshows, social media networking, and in-store visits Facilitated training and onboarding for new hires
Trained, coached, and developed associates in areas of sales and continuous process improvement Maintained operational excellence by engaging and empowering new employees and coworkers Utilized root-cause problem-solving tools in day-to-day decision making Increased total staff productivity 40% by gaining direct experience in various roles to enable greater work performance Represented boutique as brand ambassador in internal and external functions Monitored, analyzed, and controlled inventory levels