Laikipia County, Kenya
I’m a hospitality leader with over 15 years of experience transforming teams, elevating guest experiences, and driving sustainable growth in tourism and hospitality. My journey began humbly as a cleaner, and through resilience, passion, and continuous learning, I’ve grown through every stage of the industry from steward, waiter, and award winning barman to PR, sales, marketing, general management, and now Lodge Manager at Olepangi Farm. This path has shaped me into a versatile leader who understands hospitality from the ground up. I specialize in operations management, guest experience, staff development, and business growth. At Olepangi Farm, I lead a dynamic team that combines professionalism with genuine warmth, ensuring every guest leaves with lasting memories. Previously, at Naro Moru River Lodge, I optimized operations, reduced costs, and strengthened customer loyalty. I’ve also championed sustainable tourism, having managed a livelihoods program with the Travel Foundation (UK) that trained 200+ beach operators in responsible tourism. I am passionate about ethical leadership, people development, and creating hospitality and tourism experiences that truly make a difference. As a former Chairman and Board Member of the Kenya Association of Hotelkeepers and Caterers (Mt. Kenya Region). I remain committed to advancing Kenya’s hospitality sector while shaping tourism as a force for positive change in the larger Laikipia County as the Vice Chairman of the Laikipia Tourism Association.
Lodge Manager | Olepangi Farm Olepangi Farm, a boutique lodge in the foothills of Mt. Kenya and proud Magical Kenya Signature Experience Award winner (2021–2023), is celebrated for its organic farm-to-table hospitality and curated Laikipia experiences. As Lodge Manager, I lead day-to-day operations, mentor and develop staff, and drive sustainable growth while shaping a positive, people-centered culture. I take pride in guiding a professional yet joyful team that delivers sincere hospitality and unforgettable guest experiences.
General Manager | Cost Optimization • Team Transformation • Hospitality Excellence Naro Moru River Lodge – 6+ years): Drove operational efficiency with cost-cutting measures that reduced expenses by 20%+ while maintaining top-tier guest service. Built a harmonious workplace through positive staff union engagement and transformed the team into a high-performing unit. Championed sustainable practices and guest-focused experiences, strengthening the lodge’s reputation as a leading Mt. Kenya destination.
Project Manager – Beach Operator Sustainable Livelihoods Travel Foundation / ST-EP Foundation | Kenyan Coast Driving sustainable tourism by empowering local beach operators and fostering harmony between communities and the tourism industry. Key Highlights: Led the day-to-day management of a groundbreaking livelihoods project supporting beach operators along Kenya’s coastline. Oversaw implementation in line with Travel Foundation/ST-EP Foundation frameworks, ensuring alignment with global sustainable tourism practices. Built strong, collaborative relationships with key stakeholders – including hoteliers, tour operators, and County/National Government entities. Delivered targeted training in customer care, business skills, and responsible tourism, enhancing professionalism and income opportunities for beach operators. Actively contributed to reducing tourist hassle on beaches while promoting economic dignity and self-reliance for local communities. Purpose & Impact: Strengthened the long-term sustainability of coastal tourism by improving livelihoods, building trust between informal operators and formal tourism players, and setting a model for community-inclusive tourism development.
Customer Service professional passionate about team growth and continuous learning. Successfully set up service systems, standards, and training that improved consistency, compliance, and customer satisfaction. Skilled in data analysis, policy development, and resolving complex challenges while ensuring inclusivity and excellence.