Greater Norwich Area, United Kingdom
Currently working as CCS Strategic Portfolio Lead, ensuring the maintenance of all customer communications. Main focus points consist of Responsibilities include: - Issue and breach remediation - Supplier Relationship Management - Production auditing and reporting - End to end production of customer comms - Strategic Partner resource prioritisation - CCS Strategic Partner relationship management Spent two years in Digital Marketing following a University education sponsored by Aviva; BA in Professional Studies (Financial Services). Experience in online marketing includes experience of briefing agencies, delivering results to key stakeholders, re-branding and error log management. Experience of writing training material and training delegates of various skill groups. Regularly exceeded targets within a results focussed telesales environment and successfully developed strong customer service and communication skills. Strong academic credentials. Good knowledge of the Financial Services industry. Good time management skills; ability to multi-task and prioritise. Ability to work well both within a team and independently.
Responsibilities include: - Issue and breach remediation - Supplier Relationship Management - Production auditing and reporting - End to end production of customer comms - B2B resource prioritisation - CCS B2B relationship management
Provide consultative guidance to the business to ensure customer communications meet business and regulatory requirements whilst maximising cost efficiencies, mitigating risk, enhancing customer experience and maintaining brand values.