Accra, Greater Accra Region, Ghana
▪ advisory on CDD policy and clearing blockages by advising working alternatives within the risk-based approach framework. ▪ advisory and escalation of higher risk relationships. Assisted in training staff on policy and system rollouts. ▪ followed-up and guided frontline teams in collection of documents from client (depending on client sensitivities) ensuring the “Once to Client” rule was adhered to as much as practical. ▪ guided teams to ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards) ▪ supported offshore introductions of client relationships as appropriate ▪ tracked TAT on End to End (E2E) client on boarding process, identified blockages/ hotspots and escalated for redress in a timely manner. ▪ Country Process Owner in charge of highlighting core CDD risk to Country management and leading remedial actions where required.