Washington DC-Baltimore Area
Information Technology professional with 20+ years of extensive experience supported by education and professional certifications. Over 10 years of management and supervisory experience in sales, operations, and human resources in enterprise-level organizations. Fluent in Spanish.
Coordinate programming, initiatives, and events for a community innovation center. Develop curriculum and lesson plans, as well as research, identify and implement instructional activities and materials to meet the needs of the program. Plan, implement, evaluate, and review training programs and courses, according to assessed needs, policies, and funding requirements. Train, support and evaluate instructors to guarantee the implementation of best teaching practices and curriculum frameworks. Oversee lab maintenance and ensure that all technology is in proper, safe working condition and ready to support the program’s needs. Keep well informed on new developments in the field of information technology, workforce development and adult education; incorporate research and best practices for program improvement.
Manage the operations, network, and systems of the cybersecurity lab and classrooms. Oversee the organization of instructional events and cybersecurity competitions. Conduct outreach and marketing activities to promote the cybersecurity lab and academic program. Work with diverse groups of stakeholders from different academic disciplines and administrative units, industry, government, and other educational institutions to assess needs and opportunities for partnerships and collaborations inside and outside the Montgomery College community. Provide career advising to students and professionals interested in the Cybersecurity field. Create documentation and activities that support Montgomery College’s CAE (Center of Academic Excellence in Cybersecurity) designation.
Provided technical on-site and/or remote support for on-premises and cloud-based technology including personal computer hardware, mobile devices, operating systems, applications, thin clients, network connectivity, and academic campus server maintenance and configuration. Responded, troubleshot, and resolved work orders as assigned through the IT Service Desk. Conducted image creation, deployment, configuration, and maintenance. Installed, replaced, maintained, upgraded, configured, troubleshot, and repaired computer hardware and peripherals. Researched and recommended hardware and software solutions for clients and upper management. Performed system and application testing and validation. Trained customers, clients, faculty, staff, and students in the use of varied software and hardware technical solutions in person or remotely. Participated in/or lead planning and completion of technical projects as requested.
Diagnosed and repaired hardware and software issues on desktop and laptop computers. Installed, configured, and upgraded software on computer systems. Provided technical support over the phone or on site. Trained customers in the use of technical solutions. Managed the scheduling, productivity, and sales goals of the computer department associates.
Managed and increased effectiveness and efficiencies of support systems such as payroll, human resources, employee training, inventory, receiving, facility maintenance, cash office and frontlines. Developed and implement operational strategies, policies and practices. Planed, organized, directed and controlled sales staff and department supervisors to meet sales and productivity goals. Monitored inventory and customer preferences to maximize sales. Increased sales and market share by developing relationships with local sport clubs, schools and little leagues. Implemented a training compliance program that increased employee effectiveness and confidence. Designed an operational process that was selected by district management as a model to be replicated in other stores.