Costa Rica
I partner with business leaders to identify and engage executive talent across North America and global markets, focused on complex, high-impact hiring. As part of the Global Talent Sourcing & Market Intelligence team at Willis Towers Watson, I support strategic hiring across the Health, Wealth & Career (HWC) segment, helping shape talent pipelines through market insight and targeted engagement. My work sits at the intersection of executive search and talent intelligence. I focus on market mapping, competitive intelligence, and engaging highly sought-after passive talent across consulting, actuarial, producer, and specialized advisory functions. I work closely with stakeholders to align hiring strategies with business priorities and evolving market dynamics. Prior to WTW, I supported executive and senior leadership hiring across industries including medical devices at Smith & Nephew. This broader background allows me to bring a more adaptable, market-informed perspective to talent strategy. I approach sourcing with a long-term view, focusing on building trusted relationships, understanding talent motivations, and helping organizations make informed hiring decisions in competitive markets. If you’re open to a conversation around opportunities, I’d be glad to connect.
WTW (NASDAQ: WLTW) is a leading global advisory, broking, and solutions company that helps organizations turn risk into opportunity. With a presence in over 140 countries, WTW partners with clients to manage risk, optimize benefits, and strengthen workforce and financial performance. Global Recruitment Award - Strategic Advisor • Partner with senior leaders to deliver executive talent pipelines across Willis Towers Watson’s Health, Wealth & Career segment, spanning Health & Benefits, Retirement, Investments, and Work & Reward practices. • Lead engagement of passive, high-impact talent and execute complex, hard-to-fill searches across consulting, actuarial, producer and specialized advisory (COE) functions within the insurance and advisory ecosystem. • Apply market mapping, competitive intelligence and advanced sourcing strategies to improve hiring outcomes and speed to engagement. • Align talent strategy with business priorities through close partnership with stakeholders and recruiting teams. • Leverage advanced sourcing technologies and market intelligence tools to enhance talent identification, engagement and reporting.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their businesses and stay ahead of the competition and customer expectations. Concentrix acquired Convergys on October 5, 2018. • Experienced executive headhunter with a track record of identifying and attracting influential leaders crucial to the LATAM region. As the primary point of contact for professional and executive hiring needs in Costa Rica, I managed the end-to-end recruitment cycle, overseeing the highest volume of hires in the region. • Successfully coordinated IT hiring efforts across Latin America, initially leading a team of three talent acquisition managers, which later expanded to include eight talent acquisition specialists. I actively participated in global weekly meetings, contributing to the development of IT hiring strategies and enhancing overall efficiency. Regularly, I reported progress details to senior leadership, including the Sr. Director, IT Chief of Staff, and the EVP of IT and Global Security. • During the launch of new accounts, I played a pivotal role in ensuring all milestones and key accomplishments were met, guaranteeing a smooth recruitment process within negotiated timelines. I provided regular reports in weekly internal and external checkpoints, collaborating closely with project managers and client executives. • Recognized as a subject matter expert (SME), I coached and trained colleagues on recruitment best practices, processes, systems, data integrity, and audit requirements. I also played a crucial role in onboarding new team members, facilitating their integration and success within the organization.
• Served as Acting Manager for Costa Rica's recruitment operations for one year, I reported to the Senior Manager of Human Resources and led a team of nine talented Talent Acquisition (TA) professionals. During this tenure, I had the responsibility of meeting departmental metrics, objectives, and audit requirements, adhering to COPC standards for excellence in customer service and process efficiency. My tenure as Acting Manager was characterized by a commitment to excellence, process improvement, and fostering strong client relationships, all of which contributed to the success of the recruitment operations in Costa Rica. • Served as a key host for client visits, where I presented our TA strategy, hiring capacity, candidate assessment processes, candidate experience initiatives, and our market positioning to client executives, senior leadership, and the Country Director. These presentations played a pivotal role in building strong client relationships and showcasing our commitment to excellence. • Actively participated in project implementations, particularly the adoption of new assessment tools and the transition to a new HR applicant tracking system (Taleo-Workday). In this capacity, I held regular meetings with transformation specialists, contributing valuable feedback and insights. Furthermore, I served as a primary point of contact for the LATAM region, conducting workshops and training sessions for all administrative staff in Costa Rica to ensure a smooth transition. • Recognizing the importance of continuous improvement, I identified numerous opportunities to enhance departmental consistency. To address these, I designed job aids and training sessions ensuring alignment with best practices and adherence to company standards.
• As a Full Cycle Recruiter responsible for Concentrix Costa Rica's entire operations, I managed high-volume hiring across all lines of business. My role included experience in swiftly ramping up new accounts and consistently meeting challenging deadlines, ensuring that the organization's talent needs were met effectively and efficiently. • Demonstrated a commitment to enhancing the candidate experience and optimizing process efficiency. By analyzing data, conducting calibration sessions with hiring managers, collecting in-depth feedback, and providing strategic recommendations to the Talent Acquisition (TA) leadership, I played a crucial role in lowering attrition rates. My data-driven approach and collaborative efforts significantly contributed to creating a more seamless and candidate-friendly recruitment process.
Convergys provides business process outsourcing services. Specializing in customer engagement and improving business performance through technology, design, data, process, and people. Concentrix acquired Convergys on October 5, 2018. • End to end process knowledge and participated in the different recruitment stages, supporting all departmental areas: front desk, testing, sourcing, recruiting, and audit compliance. • Selected the most qualified candidates for a requisition performing skills-based interviews and proficiency assessments. • I generated my own candidate pipeline and met monthly hiring goals in a high volume and fast-paced environment. • Monitored the quality of hiring and attrition risks and implemented preventive measures to improve metrics. Sharing the best practices with team members. • Participated in recruitment venues and events, promoting the company brand. Giving the best customer experience to the public and enhancing the company's reputation.
As a dedicated Customer Service Representative, I consistently delivered top-quality service to clients across various industries. This role not only honed my customer service skills but also provided opportunities for significant professional growth and career development. During my tenure, I took on several additional responsibilities that enriched my skill set and contributed to my career advancement.