San Francisco Bay Area
As the Global Head of Industry, I help food delivery, logistics and ride-hailing apps to fight: - Voucher/promo and refund abuse - Collusion between drivers and users - Driver / courier fraud - Fake restaurant listing - Chargebacks Using the ultimate device fingerprinting and intelligence to detect app cloners, multi-accounting, emulator, root and malwares. With more than ten years of experience in the mobile apps industry, I'm a frontline executive with a software engineering background and a passion for customer success and long-term partnerships. Working with a team of customer success and solutions engineering professionals who deliver world-class SaaS metrics and customer satisfaction. Our clients achieve remarkable results, such as up to 85% reduction in voucher abuse, 93% reduction in collusion between users and drivers, 59% reduction in chargebacks, and 61% reduction in refund abuse. I also love telling stories to my customers and sharing my expertise at industry events and conferences. Speaker. Hustler. Pathfinder
- +70% of top global food delivery & ride-hailing apps using Incognia - Expansion from 2 to 6 continents in 12 months
Led a customer facing operation and achieved world's top tier Saas metrics: - 342% revenue growth YoY - ARR - 272% net revenue retention - NRR - 239% increase in average ticket - 485% increase in conversion rate - 53% reduction in sales cycle - 70% reduction in CAC
We are an exclusive community of fraud and risk professionals at Food Delivery and Ride-hailing platforms. DM me if you wanna join!
- Contributed to the Brazilian educational ecosystem with apps development to democratize high-school knowledge and content. Launched LookHistória, LookBio and LookFísica, apps that reached more than 500,000 students in partnership with teachers as Everaldo Chaves, Rodrigo Acácio and Charles Turuda. - Developed official regional championship app - Campeonato Pernambucano Coca-Cola 2013-2016. - Developed official Náutico fan app, in the 2016 and 2017 seasons. - Planning on projects and company finances. - Lead developers and manage roadmaps. - Android and iOS development.
- Responsible for guiding the first contact with programming to non-tech people. - Teach Java concepts from variables, iteration commands, object-oriented programming, interfaces, threads, and data structures. - Turned Java programmers into Android app developers. - Teach Android programming in Android Studio environment. Course content containing activities, XML files, views, buttons, list views, media playing, visual effects, JSON integrations, and data persisting.
- Development of Android games and apps based on brain research, collecting timestamps to understand the effect on brain waves activity for each game event, such as sounds and image changes. - Analysis and report of competitors games and platforms.