New York City Metropolitan Area
Dynamic IT leader with 20+ years’ achievement leveraging technology to solve complex business problems, increase efficiency, and drive down costs in progressively responsible technical and operations leadership roles. Highly experienced manager of technical operations and application systems development who excels at building high-performance teams, implementing best practices, and spearheading operational transformations to realize strategic organizational goals. Strategic thinker adept at identifying critical issues and implementing effective solutions, with a demonstrated track record of success wrapping projects on time and budget.
Oversee all areas of day-to-day IT operations, with broad-reaching responsibility for defining and developing the department’s strategic technology direction. Coordinate ongoing and organization-wide upgrades to network infrastructure, workstations, and datacenter equipment. Support the ongoing transformation of compartmentalized independent technology operating groups, continuously working to create centralized and coordinated support and development services to comprehensively enhance agency productivity and efficiency. • Built consensus with key stakeholders to successfully lead the Sanitation Management and Resource Tracking (SMART) project—a multimillion-dollar enterprise-wide replacement of legacy systems with a multiyear release cycle. o Coordinated and leading a large staff (60 FTEs and consultants) in replacing a 30-year-old mainframe system. o Initiated transition from manual and “green screen” systems to a real-time, web-based solution utilizing Java, Oracle and PeopleSoft. (The second and third releases of this project will start to fully replace the legacy mainframe system.) o Introduced the agency to the agile methodology and utilized the project as blueprint for creating architectural standards and policies governing information management and development methodologies. • Led efforts to utilize lab/training space at the department’s Maspeth, Queens facility during Hurricane Sandy. o Worked with the Department of Information Technology and Telecommunications (DoITT) to reroute VoIP phones for service, configured lab/training workstations to access key department systems, pulled additional workstations from headquarters to Maspeth, and installed/setup additional areas for access. • Combined many smaller LAN-administrator groups to form a full-service support organization responsive to all IT needs. • Established relationships with key stakeholders at the DoITT and worked collaboratively to achieve shared strategic goals.
Scope of management responsibilities included oversight and support across internal production and development systems while determining strategies covering all aspects of technology. Developed and managed critical QA as well as change management processes. Supported program office and maintenance utilities, using Visual Basic for Applications, Java, HTML, XML and AJAX. • Created and operated the company’s Project Office, with responsibility for tracking the development of key milestones and releases. • Successfully managed vendor/client relationships relating to hosting as well as consulting services. • Recognized for leadership strengths and selected to serve on the Product Management Committee, which established product features, overall development priorities, and release schedules.
Facilitated network design and transfer of technology between business center and outsourced data centers for startup funded by Citibank and SAP to market a financing and payment service, providing support to North American branches in daily operations. Additionally, designed datacenter and back-office network topology, infrastructure, and connections. • Wrapped ambitious project to set up an enterprise-wide network infrastructure, with locations in New York and London, in less than 4 months. Scope of oversight included routers, hubs, switches, and back-office connections to Citicorp.
Accountable for strategic planning, business analysis, design, and sales support for $100 million+ revenue stream. Architecture involved multi-vendor solutions and providing best-of-breed environment to customer base. Activities also included project management, product analysis and training, and working closely with product and engineering managers to assess client needs and ensure compliance to project specs. • Worked with technology leads in Fortune 500 corporations on major projects that included rollout of software upgrades and implementation of new Novell technologies throughout the enterprise. • Collaborated with product managers and engineers to enhance ZENworks, a workstation management solution, which created IDs and logged-on users locally and incorporated management functions such as software distribution, systems, inventory, and remote troubleshooting. • Presented solutions to both technical and executive levels of key Fortune 500 clients. o Instrumental in securing multimillion-dollar contracts from General Electric, Time Warner, Cendent Corporation, McKinsey & Company, Bloomberg, and others by providing onsite technical consulting, solutions engineering, demonstrating technologies and assisting customer with product testing. o Trained systems engineers on coding, testing, installation, and demonstration procedures.
Designed LAN/WAN networks, created project plans, and formulated budgets for network implementation. On a daily basis worked collaboratively with project managers to ensure that complex, challenging projects wrapped on-time and within budget. • Served as Lead Architect for Project Enterprise, the global standardization and deployment of Citicorp’s entire desktop, server and network infrastructure. • Project managed, planned, and redesigned entire network infrastructure and consolidated 2,000 users relocated from multiple sites to single location. Onsite consultation with facilities managers to ensure that communications and connectivity structures were in place and moves completed with no downtime. • Designed and implemented NDS Tree and NetWare 4.x rollouts, which have only undergone minor modifications to date. Utilized sniffer traces to analyze NDS and create designs to minimize WAN bandwidth.