Greater Madrid Metropolitan Area
A multicultural frontrunner with over two decades of experience in non-profit organizations and corporate teams. Ministry-driven professional with proven ability to respond under pressure, normalizing and mediating to bring resolution and strengthen collaboration in crisis response work. Well-rounded chaplain responsible for spiritual and wellness support to professionals, ministers, and volunteers on the front lines of disaster relief to aid in sustained resiliency. Advocate in ministry of presence. Seasoned volunteer and Member Care Chaplain in domestic and international settings, including the United States, Latin America, Africa, the Middle East, and the South Pacific. Solid in interpersonal communication, serving through strong listening skills and reflection to bring a sense of comfort during difficult times. Calm in crisis situations.
Encourage and strengthen staff spiritually and emotionally. Support domestic and international teams to remain healthy, resilient, and growing in Christ. Care for Domestic Staff by providing discipleship, visitation and initial mediation and counseling. Visit all departments within the organization and gauge the atmosphere and work environment. Lead in staff devotions to include headquarters and affiliate offices. Establish times for corporate and individual prayer and teach on disciplines of prayer life. Support staff families through pastoral care during family crisis, including hospital visitation and initial trauma and vicarious trauma healing. Meet with Managers and VP's to ensure support of employees' spiritual and emotional well-being. Provide spiritual session for all new staff during new staff orientation. Provide pastoral support to World Medical Mission Post Residents and their families to thrive while serving in developing countries. Manage family and staff associates as they model care to staff and families. Field office visits that include leading training on relevant field staff topics, providing pastoral care, discipleship programs, life coaching, and debriefings. Provide pre and post deployment debriefing to domestic and international volunteers and staff. Deploy with Disaster Assistance Response Teams to ensure spiritual well-being of staff responding to disasters. Manage volunteer teams consisting of pastors, former missionaries, counselors and life coaches that deploy to field offices to encourage the spiritual vitality of field staff. Offer confidential environment for staff to share cares, prayer requests, and concerns. Work in partnership with local pastors and churches to resource community and spiritual support for staff.
Served on the DART team as a chaplain in Vanuatu (South Pacific), Ecuador, Colombia, Iraq, Haiti, and Puerto Rico (https://video.samaritanspurse.org/relief-for-vanuatu/) Distribution of Non-Food Items to local beneficiaries. Held devotionals (short religious services) for the staff. Ministered to colleagues, local members of the community, military and government officials. One-on-one gatherings with SP and field staff to encourage through prayer and counsel. Worked and served alongside the locals while engaging them with the Gospel.
Responsible for in-country printing of over 50 countries. Negotiated and optimized cost-efficiency with different approaches from print-and-hold agreements to extensions of payment and resulting in minimizing overhead expenses. Served in prayer-mobilization team for several international I-Connect events that gather over 300 staff, international field representatives and volunteers. Managed relationships with Bible Societies securing rights and permission of The Greatest Journey discipleship curriculum and New Testament Bible for 79+ languages in over 100+ countries. Recruited and maintained translator vendor network to produce new language narratives of ministry materials. Assisted with new product development initiatives. Managed overall print readiness of Operation Christmas Child materials.
- Trained and served in short-term missionary teams in ministry to local communities; door-to door Bible distribution, street evangelism, prison ministry, outreach to schools, adult Bible study, recreational ministry (soccer) and children’s ministry. - Provided spiritual care for the teams. - Served as a translator (Spanish to English), transported, and worked alongside teams; to effectively connect and share the gospel. - Outreach included sharing the Gospel with people of all social standings, including the underprivileged, refugees, prostitutes, and addicts, through community education activities, children’s Bible programs, door-to-door Bible distribution, and provision of basic needs. - Established relations with chiefs and government officials to facilitate outreach to prisons, markets, schools, slums, and children’s ward in local hospital. - Participated in social development task force. - Revamped and streamlined YWAM base office to improve efficiency of up to 200 staff.
- Developed a strong publishing portfolio of top sellers and over 100 new products from original portfolio of 5. As a result, this increased the production cycle from 12.5% to 170% between 2004 and 2006. From 2007 to 2011 production increased another 103%. - Directed marketing campaigns including largest Spanish book-fair for the Americas. Designed and executed the décor on all exhibition booths, meeting suite, sales and reception stations. Designed all promotional pieces and uniforms for annual book fair and other campaigns, and classified products, determining pricing. - Optimized cost-efficiency with different approaches from print-and-hold agreements to extensions of payment and interest-free terms, resulting in minimizing overhead expenses leading to meeting year-end revenue goals. - Produced, designed and launched innovative product lines for both Latin America and USA, which included material for both young and mature readers. Strategically promoted the company’s branding efforts during a pivotal stage of merger, which resulted in reassuring customers of product integrity via newsletters, company website and catalogs. - Supervised customer service and warehouse representatives, graphic designers, photographers, proofreaders and typesetters. Responsible for safeguarding manuscripts and archiving.
- Organized logistics to send containers with supplies of water, blankets, children’s toys, and Biblical resources to Haiti after the 2010 earthquake, to Colombia for those displaced by guerilla warfare, to Indonesia after the 2004 Tsunami, and to Central America after the earthquake in El Salvador in 2001. - Conducted leadership seminars in USA, the Caribbean and Latin America, with laymen, pastors and local leaders. - Participated in task forces to Galapagos Islands, Guatemala, Colombia, and Cuba. -Participated in global publishing forums with international publishers, printers, affiliates and partners.
- Assisted in the search and acquisition of a flex-space facility that would accommodate both office and warehouse operations. - Initiated an operational inventory system to ship, label and track orders. Implemented an order processing and invoicing process. Maintained a customer database for key contacts both domestic and international, publishing houses, printers and logistic freight forwarding companies. - Streamlined the fulfillment center to become the Regional Warehouse and the hub to all the National Offices in the Americas. - Worked alongside Freight Forwarders in an effort to abide with Custom policies and regulations for each country in Central and South America to ensure excellent customer service both locally and abroad. - Managed and supervised freight handling, followed International Standard Organization (ISO) regulations; shipping and delivery planning via air, motor-freight, and ship freight. Assured that shipments and containers were placed in the proper airports and seaports to reach final port, customer or company warehouse. - Created the first catalog for the company and increases catalog distribution through a non-profit permit with the United States Postal Service. .