Greater Kuala Lumpur
Retail Evolves, so should We!
Leading the strategic transformation of the mall into a vibrant lifestyle destination that embraces urban living and serves as a preferred destination for families. Driving tenant mix enhancement, elevating the customer journey from the moment they step in to the experiences they enjoy beyond shopping, while creating a seamless 360° value chain synergy across retail, community, and commercial partnerships to deliver sustainable growth. Passionate about coaching, empowering, and developing a high-performing team that delivers operational excellence, innovation, and exceptional customer experiences.
Head of Leasing for Sunway Malls in Northern Region, Malaysia. (Based in Penang) Sunway REIT/Sunway Malls/Sunway IFM Sdn Bhd/Commercial Mall Corporate Management Portfolio includes : - Sunway Carnival Mall and Expansion Wing, Seberang Prai, Penang - Sunway Valley City Mall, Penang - Suncity Ipoh (Hybrid Mall) - Acquisition and Re-Model of existing malls - Asset Enhancement Initiative (AEI) for existing and new portfolios. - Asset Management and sustaining the product life cycle of real estates. Believer of Teamwork makes the Dreamwork!
- to spearhead from planning stage to completion stage of the GEM Megamall in Seberang Prai, Penang. Also, involved in Aman Central Mall's leasing and pre-opening activities in Alor Setar. - To lead leasing department in both portfolio ei., green field development/new mall in planning and completed malls/commercial projects. - Responsible to do research and formulate the right mall’s design brief to architect and consultants. - Formulate leasing strategies and develop leasing plans, finalize the best leasing plan, rental structure and tenant mix. - To lead in overall planning, organizing and implementing commercial projects and leasing activities. - Responsible to monitor and arrange duties for leasing team, carry out daily management tasks and lead the entire leasing team to meet tenancy target. - Develop leasing management system and customer-service system to provide excellent services to tenants/customers. - Develop customer/prospective contacts, build up and maintenance a good relationship. - Regularly organise and conduct in-house training for leasing team to improve their skills such as customer-service, speaking, negotiating, problem solving and etc. - Timely resolve problem that encountered by staff. Provide support to the entire leasing team as need arises. - Assist staff in handling tenant/customer’s disagreement/conflict and close new lease transactions. - Constantly look out for the latest retail concept/brands/services to ensure relevancy to the retail plan. - Ensure systematic and effective lease administration for the department - Maintain and ensure effective communication and coordination among departments e.g. Marcom, operation, finance, fit-out & etc.
- To ensure Gurney Plaza continue to be the leading shopping mall in Penang with competitive offerings and value to offer. - To nurture and streamline the leasing team to the right direction and achieving the leasing objectives and goals. - To lead leasing for sourcing of suitable prospects that blends into Management desire trade mix and criteria. - To prepare and propose rental budget and leasing report to the management. - Involved in negotiating and finalizing rental and other terms and conditions with potential prospects. - To ensure leasing documentation like Letter of Proposal, Letter of Offer and Tenancy Agreement is accordingly to standard company procedure (SOP). - To coordinate with Fit-Out department to ensure tenants renovation/fitting up process is done properly and according to the schedule opening date. - To resolved any tenants concern and issue soonest possible in interest for betterment of the mall. - To assist the marketing and promotion for the mall. - Customer Relationship Management-to foster good relationship with tenants and prospects. - Responsible to monitor tenants business activities is accordingly to the mall regulations. - To communicate and cooperation with sub-ordinate and inter-departments. - To oversee and ensure other operational departments activities is according to standard company procedure (SOP) which is aim to enhance both tenants and shoppers satisfaction. - Qualify and identify opportunities that may help to enhance traffic flow and performance of the mall. - To monitor and assist tenants able to make fruitful and profitable business to maintain long tenancy tenure with the mall. (Our success is tenants have to be successful first)
- To nurture and streamline the leasing team to the right direction and achieving the leasing objectives and goals. - To lead leasing for sourcing of suitable prospects that blends into Management desire trade mix and criteria. - To prepare and propose rental budget and leasing report to the management. - Involved in negotiating and finalizing rental and other terms and conditions with potential prospects. - To ensure leasing documentation like Letter of Proposal, Letter of Offer and Tenancy Agreement is accordingly to standard company procedure (SOP). - To coordinate with Fit-Out department to ensure tenants renovation/fitting up process is done properly and according to the schedule opening date. - To resolved any tenants concern and issue soonest possible in interest for betterment of the mall. - To assist the marketing and promotion for the mall. - Customer Relationship Management-to foster good relationship with tenants and prospects. - Responsible to monitor tenants business activities is accordingly to the mall regulations. - To communicate and cooperation with sub-ordinate and inter-departments. - To oversee and ensure other operational departments activities is according to standard company procedure (SOP) which is aim to enhance both tenants and shoppers satisfaction. - Qualify and identify opportunities that may help to enhance traffic flow and performance of the mall. - To monitor and assist tenants able to make fruitful and profitable business to maintain long tenancy tenure with the mall. (Our success is tenants have to be successful first)