Greater Sydney Area
Customer Success / Account Management ● Owned and managed enterprise B2B customer accounts across Japan & APAC, acting as the primary point of contact throughout the customer lifecycle. ● Built trusted relationships with senior stakeholders, driving long-term retention, renewals, and repeat business. ● Led commercial negotiations, contract renewals, pricing, delivery terms, and risk management. ● Conducted regular business reviews (QBR / annual reviews) to track performance, risks, and growth opportunities. ● Identified account expansion opportunities through new projects, use cases, and sustainability-focused solutions. ● Collaborated cross-functionally with internal teams to resolve issues and ensure customer satisfaction. Project & Commercial Leadership ● Led end-to-end delivery of mid-to-large scale Energy Storage System (ESS) projects, coordinating suppliers, EPC partners, and government bodies. ● Managed departmental budgets, forecasting, and performance reporting. ● Performed commercial due diligence and market analysis for new business initiatives. Key Achievements ● Project Manager for a 6GWh government-funded micro-grid project in Japan, ensuring compliance, delivery milestones, and stakeholder alignment. ● Facilitated strategic discussions with NSW & VIC government agencies to support Australia–Japan collaboration. ● Represented the company at Battery Cells & Systems Expo 2022 (UK).
● Managed B2B customer accounts, procurement, logistics, and inventory operations. ● Supported customer retention and repeat business through performance and risk monitoring. ● Conducted market research and developed new business opportunities. ● Prepared business and sales performance reports for management. ● Recruited and trained staff. Achievement ● Launched new cross-border businesses importing PET preforms (Vietnam → Australia) and exporting pigments (Australia → Japan).