Hong Kong SAR
Seasoned business management & operations leader focused on customer centricity, operational excellence, enterprise‑wide efficiency and strong risk governance. Overseeing critical administrative functions, MI, capacity & budget planning for COO Office, and managing cross‑functional initiatives that strengthen controls, uplift service quality, and enhance organizational resilience. Proven experience in leading major process re‑engineering efforts, building new governance structures from the ground up, and delivering company‑wide risk mitigation programs with measurable results. My approach blends structured execution with an open, improvement‑driven mindset, enabling me to navigate complexity, align diverse stakeholders, and deliver outcomes that matter.
- Project Manager and Business Analyst in Asia Regional Operations. Manage various business process improvement, re-engineering and efficiency projects for Asia Pacific countries - Operations SME to provide deep-diving analysis and assessment from business operations for projects
- Project Manager and Solution Architect in various IT projects for Banks and Government - System Consultant in feasibility studies and implementation of business process workflow systems - Solutions Architect of Project Management and Workflow System (“ClientSphere”) for The Hong Kong and Shanghai Banking Corporation over 16 countries (about 2000 users)