Glossop, England, United Kingdom
Helping hospitality and food brands grow through smart account management and operational excellence. Passionate about creating smooth experiences—for clients and customers alike. Always looking for ways to streamline, scale, and make an impact.
- Developed and executed comprehensive event plans for exceptional event experiences for 30,000 attendees from VIP guests and influencers - Created detailed production schedules within a 1 year time frame to ensure smooth execution and on time delivery of event requirements - Led and coordinated a team of 150 Volunteers and 50 staff, delegating key responsibilities across multiple departments - Supported financial budgeting of £2.6m to ensure the event on was within the cost allocation - Managed multiple relationships across vendors, clients and internal stakeholders
- Developed the strategic vision and direction of the business, ensuring alignment with market trends and customer demands. - Oversaw end-to-end operations, including product sourcing, inventory management, logistics, and fulfillment. - Designed and managed the ecommerce platform, optimizing the user experience and streamlining the purchasing process. - Built and led a team of professionals, fostering a collaborative and results-driven company culture. Conducted market research and competitor analysis to identify opportunities for growth and differentiation. - Spearheaded digital marketing campaigns, leveraging SEO, social media, email marketing, and paid advertising to drive traffic and conversions. - Established and maintained supplier relationships to negotiate favorable terms and ensure product quality. - Monitored business performance through data analytics, implementing strategies to increase profitability and customer retention.
- Responsible for the financial profitability of four downtown locations. - Overseeing all financial budgeting, planning, and staff development. - Planning and executing all new menu development and delivery. - Liaising with a number of stakeholders, including suppliers, vendors, and clients. - Managing and developing over 300 staff members across all locations. - Planning and supporting six new restaurant openings in North America.
Running the daily operations and business forecasting for a $10 Million Dollar Store. My responabilties included but were not limited to. - Recruitment - Onboarding - Sales forecasting & Budgeting - People development and planning - Leadership training - Scheduling - Regional meetings & Menu Rollouts - Reporting to regional director
Having worked as the events chef most recently I have developed and put all my skills together allowing me to move up to the assistant head chef within 8 months of joining as a like cook. Main responsibility include: - Scheduling - Hiring - Development and feedback sessions - Succession planning - Sous chef development - Problem solving - Training and development - Ordering