Vancouver, Washington, United States
I sit at the intersection of clinical expertise and commercial performance. Whether I'm enabling a sales team to close faster or building the training infrastructure that drives product adoption across large clinical sites, my focus is the same: turning complex clinical content into measurable business results.
Provided strategic leadership for technical training, partner enablement, and channel support across enterprise software and SaaS environments. Established web‑based self‑help knowledge ecosystem to shorten support ticket resolution cycles. Championed stakeholder alignment and accountability by integrating performance analytics and field insights into program refinement. Contributed governance oversight as member of promotional review committee. Assured strict adherence to FDA, Hi‑Trust, and QMS compliance standards while reinforcing organization‑wide culture of integrity. -Raised initiative adoption and lowered workforce resistance via change‑management frameworks and communication strategy. -Improved KPI performance across departments by aligning training and enablement initiatives with executive business priorities. -Slashed training deployment costs by 30%+ through data‑driven field trainer scheduling and resource optimization. -Cut trainer travel requirements by 40% via implementation of scalable video‑based learning and remote instruction systems. -Reduced onboarding duration by 80% and elevated NPS to 55 by launching enterprise on‑demand training platform. -Achieved rapid go‑live readiness across 120+ clinical sites through coordinated national trainer leadership and deployment. -Enabled customer training scheduling within two days via development of centralized training dispatch and coordination system. -Boosted workforce readiness and operational efficiency through onboarding and leadership development architecture. -Accelerated revenue enablement impact and department collaboration via sales, operations, and customer success alignment.
• Create, maintain, and manage the delivery of training curriculum to internal peers, regional sales leaders, customers and outside trainers under ANSI standardized clinical education programs • Train and evaluate existing two curriculum programs (delivered OnDemand, Virtually or In-Person) against key objectives and metrics while working with key stakeholders on maintaining procedural adoption and point of services • Act as a point of contact (internally & externally) to provide resources that help move strategic programs forward from development through the planning and implementation phases • Manage excellent communication with 5 national customers and their Physicians, Practice Managers, and Medical professionals across approximately 200 clinics, including any and all on-site and remote training logistic planning • Develop, review and edit standard processes that maintain FDA and Hi-Trust compliance for all existing products and training • Responsible for delivering and maintaining on key metrics and preserving data integrity
•Maximized executive productivity through management of calendars and expense oversight for full E‑Staff leadership. •Strengthened operational coordination by liaising with global business operations organization of 80+ professionals. •Elevated team cohesion via orchestration of executive offsites, retreats, and strategic team‑building initiatives. •Ensured seamless workforce mobility through coordination of international travel and hotel accommodations for 50+ employees. •Improved large‑scale workplace logistics by coordinating daily operations and catered meals for 100+ staff and guests. •Expanded corporate relationship development through organization of networking engagements and professional events. •Elevated digital content quality through editorial review and copy refinement for BOSS platform launch in G‑Suite environment.
• Curriculum development in-person and on-demand delivery • Coach on advanced communication as well as Diversity & Inclusion • Conduct Informal and formal assessment evaluations • Analytic research, data collection, editing, copywriting and publishing
•Optimized clinical operations by supporting two full-time doctors, staff, and 500+ patients efficiently. •Increased team performance through leadership of office management and structured new hire training programs. •Expanded patient and community engagement by delivering marketing campaigns and corporate ergonomic training sessions. •Ensured compliance and patient trust by maintaining HIPAA standards and enforcing rigorous medical privacy protocols. •Focused on financial accuracy while managing AR/AP, insurance billing, CPT coding, and collections processes. •Streamlined legal and claims coordination by performing as primary contact for workers’ compensation cases.