Sacramento, California, United States
Managed the setup and configuration of test clients, including the preparation and deployment of OS images across multiple systems, and streamlined automation scripts for system setup and enablement. Developed and optimized shell scripts and batch files for both Windows and Linux systems, enhancing the efficiency of automated testing processes. Led the execution of automated and manual testing, utilizing batch and shell scripts across Linux and Windows platforms to ensure system reliability and performance. Diagnosed and resolved complex hardware, software, and driver issues, performing detailed triage and compiling comprehensive failure summaries. Collaborated directly with execution leads and firmware test developers to document best practices, contributing to internal knowledge sharing through the company Wiki. Maintained and organized rack system inventories, ensuring the efficient operation of system pools. Investigated and resolved infrastructure-related issues, including network connections, PDUS, and KVMs, applying root cause analysis to prevent future occurrences. Demonstrated expertise in PC architecture, with deep knowledge of components such as motherboards, memory, drives, BIOS, PCIe, and SATA.
Coordinated and dispatched Monthly Status Reports for the team. Trained new employees in essential procedures, tools, and expectations ensuring smooth onboarding and team efficiency. Created and shared best-known methods documentation to streamline workflows and improve overall team productivity. Set up and validated multiple test systems for graphic cards and drivers, ensuring firmware and drivers were updated to the latest standards. Installed operating systems, BIOS, and software according to specifications, performing debugging and troubleshooting as needed. Launched and managed internal test applications to automate testing processes and analyze graphic quality and performance. Conducted thorough analysis of graphic quality to identify and resolve bugs and graphic corruptions. Performing triage and regression analysis as required. Assisted engineers in debugging and resolving technical issues, filing and tracking tickets to ensure problems were followed through to closure.
Served as the primary point of contact for the team, handling scheduling, documentation, and communications in a highly sensitive specialty field, including cardiology and cardiac surgery. Accurately documented and recorded all patient procedures and communications, ensuring clear and effective information flow between providers, patients, family members and medical staff using TriWest scheduling software. Managed escalated calls and authorization requests, ensuring timely resolutions in line with management directives. Trained new team members on processes, procedures, and the use of multi-line phone systems and software. Troubleshoot and resolved both self and team member systems issues, addressing software and hardware problems promptly to minimize disruption.
Exceeded daily quotas by efficiently resolving HealthNet members’ medical inquiries, providing detailed and timely assistance. Accurately documented member interactions and updates in the system, ensuring records were up to date and met compliance standards. Managed sensitive health information with a high degree of confidentiality, adhering to HIPPA regulations. Performed data entry tasks with precision, maintain consistent accuracy in updating member accounts, processing claims, and recording case notes. Quickly identified and corrected data discrepancies, ensuring integrity and consistency across all records. Assisted in generating reports by extracting and organizing data from the system, contributing to team efficiency. Provided same-day resolution to issues by efficiently entering and updating data, ensuring member satisfaction.