Dylan A.

About

8 years experience in the contact centre industry, working across multiple levels. Delivering high quality service and improving service delivery and performance across team and centre level. 3 years working within the telecommunications industry, working with customers and suppliers to deliver provision of service, technical assistance and customer support.

Experience

• Customer Advisor at BT
  Jun 2022 - Present · 4 yrs 2 mos

• Firstsource ()
  • Development Coach
    Apr 2020 - Jun 2022 · 2 yrs 3 mos

  • Customer Service Team Lead
    Feb 2021 - Sep 2021 · 8 mos

  • Customer Service Representative
    Jan 2018 - Apr 2020 · 2 yrs 4 mos

• Sales Associate at Convergys
  Sep 2017 - Jan 2018 · 5 mos

• Customer Service Consultant at Carphone Warehouse (Now Currys plc)
  Mar 2017 - Aug 2017 · 6 mos