Duy N.

IT Support (Operations & Infrastructure)

Milpitas, California, United States

About

IT support background included leadership responsibilities (project or staff), communication and alignment on corporate initiatives and relationship building. With my extensive background, I am able to provide hands-on collaboration with business partners to design and implement new system processes which help eliminate time-consuming manual processes and increase financial visibility to the business. I'm a strong problem solver and love the challenge of being in difficult situations. My excellent interpersonal skills build strong relationships with key partners which is essential to executing the goals. I possess excellent judgment, organizational skills, and a solid work ethic; evidence of this is by continuing to provide a consistent support model that align with the customer-centric culture.

Experience

  • Senior Systems Engineer at Glacial® Skin by R2 Technologies, Inc.
    Aug 2025 - Present · 11 mos

    M365, Entra, Azure, Intune, Netsuite, Salesforce, Power BI, Sharepoint, Rippling, Celigo

  • Senior IT Support Specialist at CareDx, Inc.
    Apr 2025 - Aug 2025 · 5 mos

  • IT Deskside Support at Tesla
    Jan 2024 - Apr 2025 · 1 yr 4 mos

  • IT Service Engineer at RefleXion Medical
    Aug 2022 - Dec 2023 · 1 yr 5 mos

  • Senior Business Technology Analyst at AbbVie
    May 2020 - Aug 2022 · 2 yrs 4 mos

    Manufacturing BTS Site Lead, BTS Internal Manufacturing and Engineering (IME)