United States
Account Management Business Development Project Management Customer Success Digital Marketing B2B2C Lead Generation Sales
Contribute to Customer Success Management by creating & improving client engagement processes, requirement gathering, and iteration feedback. Own product development lifecycle for digital asset creation, mockups, technical drawings, integrations, website builds, and custom apps. Cultivate relationships with enterprise clients as Product Owner, serving as a dedicated advocate for their needs, while analyzing customer data to inform product enhancements and go-to-market strategy. Cross-functionally plan projects, gather requirements, create road maps, perform business and risk analysis, and manage execution/development to ensure successful product launches. Draft design concepts, creative briefs, visual storyboards, 3D models, collaborating directly with creative & technical teams to align scope and roadmaps with business objectives and sales goals. Provide support on Business Operations to streamline internal processes and foster connection between users and internal teams. Closed $1.5 million in new project revenue in one year for a single client as Designer/Project Manager/Account Strategist.
Led & coached a remote, global team of 7+ project managers & 20+ designers/developers through two concurrent iterative processes in an Agile environment. Gathered requirements and product managed GTM launches of client advertising, marketing campaigns, and digital asset creation. Increased the Agency’s client satisfaction ratings by over 100% during the first year of tenure, contributed to effective stakeholder engagement, competitive analysis, and key process improvements. Successfully implemented new processes that optimized resource allocation, better integrated outside design/development contractors, and streamlined overall work flow -- resulting in a 200% reduction in waste and 150% boost in output. Led new AVI program, combining audio-visual integrations, digital assets, and cutting edge technology to create immersive environments in experiential marketing and virtual reality. Noteworthy clients/accounts served: Ritz Carlton, Toll Brothers, Related, Alfardan Properties -Process/Framework Optimization -Client & Account Management -Stakeholder Engagement -Product Management, Product Owner -End-user advocate, onboarding, training -Creative Technology -Architecture Visualizations, 3D models, renderings, animations -Custom apps -Photography, videography, drone management
Walgreens RAD Program: the largest-ever retail conversion program in the USA. Continuously managed a pipeline of 8-12 simultaneous Real Estate & Retail Development projects utilizing a traditional/waterfall project management approach, documenting project scope and proactively analyzing potential risks. Produced daily project status reports, managed change orders, and verified deliverables ensuring successful project progression and delivery. Spearheaded weekly meetings, maintaining exceptional communication with clients, vendors, and contractors in IT, AVI, Marketing, and Construction. -PMIS Integration -Branding, Marketing
-Product Design / Project Manager -Client Management & presentations -Outdoor living-space design -Consumer electronics product design -Architectural design, 3D models -Lead acquisition, Sales & Account Management -Digital & Social Media project management -Contractor management -Technical Drawings -Drone operator