Greater Birmingham, Alabama Area
I build new revenue businesses inside complex organizations. My work focuses on turning ambiguous growth mandates into repeatable, scalable revenue. I operate across sales, product, finance, and partnerships to stand up new go to market motions, validate them in market, and scale what works. I have led new market entry, vertical expansion, partnership driven growth, pricing and packaging changes, and special initiatives that required speed, cross functional alignment, and the willingness to challenge existing process. In multiple cases, I built and led dedicated sales teams to prove and grow these motions before handing them off or scaling them independently. I am most effective in environments where core growth is slowing, complexity is high, and the organization needs a second or third growth curve without disrupting the existing engine. I know when to bypass process, when to redesign it, and when to shut down initiatives that are not creating enterprise value.
Combining entrepreneurial drive with general-management skills to drive gains in revenue, market share, and profit performance.
The involve.ai Customer Advisory Board's mission is to offer guidance on involve.ai’s journey to a delivering customer-centric product that provides users with the ability to take control of their customer churn and expansion using AI. The Board meets once a month for 2 hours to discuss and strategize with the involve.ai team. As customer success leaders in their respective fields and industries, the board provides input into involve.ai’s customer journey ranging from the onboarding experience to product road mapping and feedback. Additionally, we invite all board members to participate in involve.ai’s exclusive media such as webinars, podcasts, and blogs (as guests and co-authors). The board comprises thought-leaders from Glint (LinkedIn), SEMrush, Emailage (LexisNexis), etc. About involve.ai involve.ai is an AI early warning system to supercharge customer teams with actionable insights and automation, so they can reduce churn, increase upsells, and improve customer experience.
Responsible for Customer Satisfaction, Repair Quality, Insurance Relations, Human Resource Development, Sales Growth, and Financial Performance of Lynn Johnson Collision.
Responsibilities included supervising activities in the claims department and developing claims representatives. Also include, overseeing the investigation of insurance claims for personal, property or casualty loss based on coverage, appraisal and verifiable damage. Includes N Alabama DRP management.