Lewisville, Texas, United States
FedRAMP High dedicated technical account manager
Assisted customers with complicated technical issues, helped identify bugs to provide to the Engineering team for resolution, assisted colleagues with various technical customer issues, provided training on various Trellix products and Malware-related situations. Worked with the Trellix Labs team to analyze various types of malware and provide remediation steps and behavioral information in order to help with training and customer-facing issues[Company changed to Trellix in July 2021] Assisted customers with complicated technical issues, helped identify bugs to provide to the Engineering team for resolution, assisted colleagues with various technical customer issues, provided training on various Trellix products and Malware-related situations. Worked with the Trellix Labs team to analyze various types of malware and provide remediation steps and behavioral information in order to help with training and customer-facing issues
Assisted customers with complicated technical issues, helped identify bugs to provide to the Engineering team for resolution, assisted colleagues with various technical customer issues, provided training on various McAfee products and Malware-related situations. Worked with the McAfee Labs team to analyze various types of malware and provide remediation steps and behavioral information in order to help with training and customer-facing issues.
[Changed to McAfee in April 2017] Supported various McAfee/Intel Security products, working to resolve technical issues efficiently and to train customers on installation, configuration, and optimal system and security management of corporate environments. Collected data where necessary for reporting to upper tiers for use in product improvement and case escalation.
Installation, configuration, and support of commercial IP and analog camera systems, GSM and IP alarm systems, as well as access control for a variety of businesses and some residential clients, ranging from law offices to consulting agencies, new construction site security, health clinics, and more.