Omaha, Nebraska, United States
Detail-oriented, driven, and a natural leader are just a few words to describe myself. With over eight years of management experience, I’ve built a strong foundation in self-accountability, collaboration, time management, and the ability to adapt and overcome challenges effectively. Over the past two years, I’ve successfully transitioned into the IT field, gaining hands-on experience as an Enterprise System Technician and in desktop support/service desk roles. This journey has sharpened my technical skills, strengthened my ability to troubleshoot under pressure, and reinforced my passion for solving complex problems. My adaptability, curiosity, and drive have allowed me to thrive in a fast-paced and ever-evolving tech landscape—and I’m always eager to learn, grow, and contribute more.
Provided technical support to end users by troubleshooting hardware, software, and network issues both remotely and in person. Handled service requests, incidents, and tickets in a timely and efficient manner while maintaining a strong focus on customer service. Supported user account management, system updates, and peripheral device troubleshooting. Collaborated with cross-functional teams to resolve complex technical issues and ensure minimal downtime.
I am responsible for managing, maintaining, and troubleshooting large-scale IT systems which includes system management, troubleshooting, system upgrades and maintenance, performance monitoring, documentation, security management, compliance, user support and training, and collaboration with other IT professionals, departments, and vendors.
I was tasked with overseeing store operations and guaranteeing customer contentment. This involved supervising staff, managing sales and service, handling inventory, ensuring safety and compliance, as well as carrying out administrative tasks, resolving issues, and fostering teamwork. This pivotal role enabled me to play a significant part in supporting store operations, guiding employees, improving customer satisfaction, and boosting the overall performance and success of the stores.