Dustin Mustain

HelpDesk Coordinator / Data Analyst

Norman, Oklahoma, United States

About

MO-201, PMI-ACP, SN-CSA, ITIL-F, KCS-F, CSM, CSPO

Experience

  • Helpdesk Coordinator at ECS Federal, LLC

    » HelpDesk Coordinator » National Technical Support Network » Network Operations Application Support » Administrator: BMC Remedy, Genesys CX Platform, ServiceNow

  • Technical Manager at ECS Federal, LLC

  • Product Owner at ECS Federal, LLC

    ServiceNow PO for MTSC HelpDesk

  • Engineering Technician C at Harris IT Services

    Engineering Technician III, Knowledge Base Group • Knowledge Base Analyst • Technical Writer • Tier 2 Technical Support

  • Engineering Technician C at Harris Corporation

    Tier 1 and Tier 2 technical support.

  • Pharmacy Technician at PharmaCorr, LLC (Correctional Medical Services)

  • Interim Supervisor at Harris IT Services

    Supervise daily operations of the MTSC HelpDesk. Create and generate various call volume reports.

  • Knowledge Base Analyst at Harris IT Services

    Lead analyst for USPS MTSC HelpDesk KnowledgeBase. • Work with System Engineers to create KB articles. • Provide reports and analysis of KB usage and trends. • Develop strategies to increase KB traffic and usability. • Recommend sw/hw development & procurement. • Create a weekly USPS maintenance national newsletter.

  • Nuclear Machinist Mate at US Navy, USS Key West (SSN 722)