Atlanta Metropolitan Area
Senior operations and engineering leader with 25+ years of experience driving transformation in high-growth, fast-paced environments. Proven track record of scaling multi-site service operations, leading cross-functional teams, and delivering measurable business impact across service, parts, and customer operations. Spent eight years at Tesla in progressively senior leadership roles, including Regional Management positions with full P&L and operational responsibility. Led multi-unit operations across the Southeast, overseeing 150+ employees while driving 40% regional growth through strategic expansion, operational execution, and customer experience improvements. Successfully launched and scaled three new locations, building teams, processes, and infrastructure from the ground up. Recognized for developing and implementing Tesla’s virtual service and parts advisor training program, enabling scalable workforce development and improving service efficiency across the network. Deep expertise across technical service, parts operations, sales, and delivery, with a 19-year foundation as a Master Technician. Known for bridging engineering and operations—driving global initiatives, improving service and manufacturing processes, and building systems that scale.
Leading the development and scale-up of SANY America’s component remanufacturing program, establishing a full lifecycle business model across engines, transmissions, axles, and hydraulic systems Driving multi-million-dollar annual warranty cost reductions through remanufacturing strategy while enabling new revenue streams from customer-pay component sales Building and scaling vendor partnerships and core recovery infrastructure (e.g., GLP, SRC, Jasper), including logistics networks, inspection standards, and turnaround optimization Defining long-term lifecycle revenue strategy (new → warranty → reman → relife → resale), supporting multi-year growth initiatives in the tens of millions Aligning remanufacturing operations with warranty, service, and engineering to enable a reman-first replacement model and significantly reduce equipment downtime
Owned warranty operations, policy, and cost control for SANY America, managing a multi-million-dollar annual spend while significantly reducing year-over-year cost growth Reduced discretionary goodwill spend by a substantial margin through implementation of structured approval controls and governance frameworks Led enterprise-wide data correction initiatives (commissioning, warranty start/end), mitigating significant financial exposure and strengthening compliance posture Implemented Standard Repair Time (SRT) framework leveraging large-scale claims data to control labor costs and standardize repair expectations across the network Eliminated non-value-added processes, improving claim efficiency and reducing cycle times across dealers and internal teams Partnered with legal and executive leadership to align warranty policy with state regulations and proactively reduce organizational risk
Provided advanced technical support for heavy equipment across dealer and internal service networks Contributed to the development of technical publications, campaigns, and service bulletins to improve field execution and consistency Supported escalation resolution and cross-functional communication between engineering, service, and warranty teams
Led multi-region technical operations across 16 U.S. states, Mexico, and South America, supporting service centers and engineering teams Built and developed high-performing technical teams, improving diagnostic capability and reducing escalation volume Standardized escalation processes and improved resolution speed, increasing service efficiency and uptime across regions Partnered with engineering and service leadership to resolve complex field issues and drive continuous improvement initiatives
Owned regional operations across sales, service, and delivery, leading 40% growth over four quarters Managed multi-site operations with full responsibility for performance, customer experience, and execution Drove expansion strategy, including new location launches and operational scaling Led cross-functional teams to achieve aggressive delivery and service targets while maintaining customer satisfaction
Led multi-territory technical teams supporting service operations and escalation management Drove improvements in diagnostic processes, technical training, and service quality across regions Partnered with global teams to align technical standards and improve operational consistency
Led shop operations for BMW, Volvo, and VW service, managing team performance, workflow, and quality standards Supervised 10–15 technicians, improving efficiency, training, and overall shop productivity Managed facility upgrades, tooling, and operational improvements
Specialized in advanced diagnostics and repair across European vehicle platforms Built deep expertise in electrical systems, diagnostics, and complex failure analysis Supported shop operations, mentoring technicians, and maintained high-quality standards
Developed foundational technical expertise across multiple OEM platforms Achieved ASE Master Technician certification with L1 specialization Progressed from intern to full-time technician, demonstrating strong technical growth and performance