Corpus Christi, Texas, United States
My name is Dustin Ashcraft and I’m known for my photography. I’ve been a professional photographer for around 15 years and I’ve shot for many different record labels and national agencies. I still shoot as a passion. I’m currently the IT Support Technical Lead for Crash Champions. I work with my IT team to support the frontend and backend of a large multi-domain infrastructure of 600+ locations, nationwide. I was working at Single Digits as a NOC Support Group RM on the Multi-Dwelling Unit team. My role involved working with the teams responsible for handling IOT/networking support tickets for multi-dwelling unit properties to ensure that issues are resolved and tickets are closed successfully. For 5 years I was a corporate consultant for Apple and work with the Channel Retail program. My job was work with the Channel Retail partner, Best Buy, and manage all of the Apple business in Best Buy locations. This included training, team management, brand advocacy, shop maintenance, server hub maintenance, revenue and trends reporting. I was a part of multiple national projects for Apple and I won regional ASC of the year for two years in a row in two different regions. The 2017 win was the first time that my region had ever been #1 in the U.S. I managed most of the reporting and all of the weekly calls for my region. I've been studying networking and coding for around 2 years. My career goal is to move into systems administration or automation. Please join me in my journey!
Mirroring the IT Service Desk Technician role, with additional responsibilities. The new lead role involves the following additional responsibilities: ticket queue management, escalation management, trend monitoring, workflow creation and other various duties.
I work in ITSD for two companies going through an acquisition. During the infrastructure migration my role includes duties that range from tier 1-3 level support. I currently work with AD on prem DC management, Azure AD, CCC One provisioning, Mitchell Connect provisioning, EMS path configuration, PowerShell scripting, AD user account creation / management, networking, Windows 10, Microsoft 365, basic to more advanced troubleshooting, SOP creation / collaboration, working with multiple domains, TeamViewer, Ivanti ticketing system, new user hardware setup, etc…
I'm a professional photographer that shoots for record labels (such as Universal and Victory Records), larger international model and talent agencies (such as Ford, Elite, Click NYC, etc.) as well as numerous publications. It's a fun gig.
I work as a NOC (Network Operations Center) Support Group Lead for MDU (Multiple Dwelling Unit). This is a regional management position, although I'm responsible for site that span across the U.S. Below are some details about my position: • Responsible for a portfolio of both conventional high rise luxury apartment and student housing properties. • Working with the NOC and engineering teams to ensure network stability. • Communication with property management to ensure customer satisfaction. • Woking with ticketing, scheduling and monitoring systems. • Monthly ticket severity reporting • Periodic on-site troubleshooting
I manage Apple Shop’s in the South Texas Best Buy locations for Apple Channel Sales. I work with the Best Buy team to promote sales and growth for Apple as well as the partner (Best Buy).