Fremont, California, United States
With over a decade of experience, I am a seasoned Principal Product Manager and Certified Scrum Master with a proven track record of driving innovation at California’s second-largest airport. My expertise includes successfully delivering a range of products, from native mobile apps and enterprise applications to custom enterprise API solutions.
• Product manager of SFO’s first native mobile application to be used by 20,000+ Airport staff. • Developed a GTM strategy for the product. • Responsible for managing the roadmap, designing key features and UX changes. Important updates are evaluated against the key results that were established before their launch. • Regularly present product roadmap and release plan to Airport executives. • Review field performance of products and seek opportunities for improvement. • Provide technical/managerial oversight (design, development, implementation & evaluation) to multiple intra- and inter-Airport projects. • Ensure projects are conducted in compliance with applicable government and regulatory procedures. • Implemented a new process to capture driver's information on the airfield. The new process saved $34 million in revenue.
• Deliver outstanding client service by executing financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing. • Deepen client relationships by effectively executing all services and referring bank products while achieving goals through daily sales activities and branch sales promotions. • Proactively educate clients on utilizing available access channels (i.e. ATM, Online and Telephone Banking). • Resolve account service issues and respond to client inquires promptly and effectively. • Continuously learn new and existing products through sales aids (features, benefits, fees, etc.).