City of Johannesburg, Gauteng, South Africa
Experienced leader in developing high performance teams within the data, analytics and AI landscape. I have a passion to tackle complex problems to achieve outcomes, with many proven examples from large data migration, building teams from scratch, launching first of a kind AI solutions etc. In addition to my research, experience and published works – my work in customer experience has uniquely positioned me at the cutting edge of customer driven Analytical and AI solutions. Furthermore, my passion lies in leading people to achieve beyond what they thought was possible and enabling them to drive change. My greatest achievements have been developing people to be high performers, and to lead with purpose, in addition to the multiple graduates programmes that I have designed and successfully implemented.
Enabling the “run the business” analytics, ensuring that the organisation has the data/insights required to make operational decisions in a timely manner. This includes delivering a comprehensive reporting solution across the entire customer journey to maintain an excellent customer experience, as well as creating synergies across the department to foster collaboration and innovative ideas. In addition, managing a team (40+ people) of operational analytics principals and analysts and will be responsible for developing a long-term data and analytics strategy to support the various business units within the group. In addition, working closely with the data technology, business management, customer experience, data privacy, advanced analytics, and insights teams – to support the end-to-end needs of MultiChoice Group
Drive innovation and data led decision making, through analytics and cognitive solutions to achieve successful customer outcomes. In addition, leading a large number of analytics professionals by growing, enabling and challenging them to ensure they do whats best for the company and themselves.
My key responsibilities include: - Driving capability within my team and developing the team to be high performing within the various spheres on AI and Analytics - Developing AI empowered solutions to solve known and unknown problems by leveraging both structured and unstructured data - Helping clients understand AI with the view to design customized solutions and subsequently implementing these solutions in various roles, mainly as lead cognitive consultant In addition to the key summarized items above, I continue to mentor and train IBM team members within the scope of my expertise.
I design, consult on and implement both advanced analytics and cognitive solutions with clients. This allows them to make the most efficient and productive use of both their structured and unstructured data which positions them to be more competitive, profitable and customer centric. In addition I have also been involved in consulting on campaign management solutions and am the only UNICA certified professional in IBM South Africa. Further to client facing responsibilities, I am also driving an Analytics CoC (includes Cognitive capabilities) within IBM South Africa. As part of this I am setting up structures and people that will allow us to be more effective in this space. Furthermore I act as a SPSS trainer and Mentor for junior staff members.
Perform market research for companies to assess market penetration, loyalty and profile customer base. Using the results from these studies to provide recommendations on how to achieve business goals and how to effectively position themselves in the market.
Assess companies pain points, evaluate them within their industry, analyze their requirements, highlight gaps and develop a way forward using analytics and consulting techniques. Also to provide Project Management support on projects.
Attended the three month development programme: Flight Academy. This programme consisted of 10 courses aimed at skilling me up to adapt and thrive in the working world. It included vital modules such as : Presentation Skills, Emotional Intelligence , Diversity and Conflict Management to name a few.