Lacey, Washington, United States
Hi! my name is Vy. I’m a recent Information Technology graduate with hands-on experience in software projects and a cybersecurity QA internship. I’ve worked with Windows systems, Exchange, SharePoint, and basic networking, and I enjoy solving technical problems that help users work more efficiently.
- Provide on-site IT support in a high-volume warehouse environment, responding to user issues via walk-ups, phone, and emails. - Support warehouse inventory and operational systems by assisting users with access issues, workstation setup, and basic system troubleshooting. - Install, replace, and maintain physical network components including Ethernet cabling, switches, access points, and workstation connectivity. - Troubleshoot and support various printer types (laser, thermal, label), including connectivity, driver, and hardware issues. - Assist with user account requests such as new user setup, access modifications, and shared resource configuration under established procedures. - Document incidents, troubleshooting steps, and handoff notes clearly for team continuity and shift transitions. - Follow safety, escalation, and operational procedures to minimize downtime and support uninterrupted warehouse operations.
During this remote internship, I worked with cybersecurity training environments to ensure accuracy, usability, and functionality in a virtual lab setting. - Validated and tested various cybersecurity labs by following structured QA processes. - Documented technical bugs, system behavior, and user experience issues in detailed reports. - Used Linux-based virtual machines (Debian and Ubuntu) to test lab configurations, verify functionality, and simulate end-user environments. - Participated in weekly QA meetings to present findings, suggest improvements, and align with expected outcomes. - Gained practical experience with remote work environments, system testing, Linux OS, and technical documentation.
While managing daily inventory operations, I developed early experience in customer service, multitasking, and business software use. - Handled 20–40 customer orders per day, ensuring transaction accuracy and resolving issues clearly and professionally. - Maintained a basic inventory tracking system to manage over 100 products. - Created business documents using Microsoft Office tools, including invoices, receipts, and supply forms. - Improved time management and communication skills by working directly with customers and suppliers in a fast-paced environment. - This role helped shape my ability to work under pressure, stay organized, and deliver a positive experience for both teams and customers.
- Prepared and served an average of 40+ beverages per shift while ensuring quality control. - Led a team of two employees during afternoon shifts, improving workflow efficiency. - Maintained a 95% customer satisfaction rating through friendly service and prompt order delivery. - Gained strong communication, multitasking, and leadership skills in a customer-facing environment.