Singapore
• Led the management of Shadow IT inventory across the APAC region, ensuring full visibility over unsanctioned IT assets and alignment with enterprise security policies. • Acted as the primary regional liaison for local security officers across APAC, providing governance updates, policy rollouts, and process standardization. • Prepared and presented committee-level reports on Shadow IT inventory, risk levels, remediation plans, and emerging technology use cases. • Oversaw Shadow IT data management, ensuring integrity and traceability across multiple systems and territories. • Conducted firewall and URL whitelisting risk assessments in line with regulatory and internal security standards. • Performed gap analysis on application procedures and regulatory requirements, recommending remediation strategies. • Carried out monthly MAS-compliant log reviews to support continuous monitoring and audit readiness. • Achieved improved regional compliance posture and strengthened cross-functional collaboration between security, IT, and business teams.
• Delivered Level 2 technical support for production systems, troubleshooting and resolving user-reported issues within SLA timeframes. • Conducted daily service health checks, backups, patching, and capacity planning to maintain optimal performance. • Managed defect fixes, bug resolutions, and system resiliency improvements with vendors and internal teams. • Supported change management activities, including approvals, SIT/UAT, deployments, and post-implementation verification. • Administered SSL certificate renewals, software updates, and compliance checks against OS and security policies. • Liaised with end users to capture requirements, build rapport, and align technical solutions to operational needs.
* Utilized Python coding and HTML to develop highly customized financial advice reports tailored specifically for Financial Institutions. * Collaborated with Account Executives (Client Services) to structure and manage workflow for Wealth Management clients, while enhancing their understanding and utilization of the IRESS Wealth Management product suite. * Assisted Account Executives (Client Services) by leveraging the expertise of business and IT professionals, including consultants, product specialists, developers, and senior management at IRESS, to deliver the required solutions and high-quality service to clients. * Communicated effectively with Account Executives (Client Services) to ensure alignment with their clients' workflow objectives using the Wealth Management product. * Supported Account Executives (Client Services) and their clients in maximizing the utilization and benefits of IRESS products. * Provided training for the ongoing maintenance of business workflows to ensure smooth operations. * Assisted Account Executives (Client Services) in setting realistic expectations and timeframes for the delivery of client requests. * Prioritized and managed tasks across multiple projects to meet deadlines, demonstrating adaptability to shifting priorities. * Fostered a collaborative team environment by providing support and assistance to colleagues. * Responded promptly and concisely to client support queries regarding workflow, delivering effective solutions and resolutions.
• Prepared Delivery notes and products’ label before delivering • Assisted in preparation of invoices to be mailed to client • Liaised with client in collection of invoices • Updated items record
• Sourced electrical and electronic products at competitive pricing with existing suppliers and potential suppliers • Obtained comparative quotations upon negotiation with suppliers for best pricing • Administer by processing purchase orders with follow-up • Liaised with customers and suppliers to ensure timely delivery of products and services