Rociada, New Mexico, United States
Senior Executive leading teams in operations, information technology, health services/health insurance and defense. Extensive knowledge of sales development, sales strategy, team building. Expertise includes: *Twenty + years experience effectively leading large, diverse organizations. *P/L responsibility up to $1B+ *Led start-up and launch of new businesses. Specialties: Leading teams, mentoring, general management, international operations, business development, sales, call center operations, health services, provider network development, contract management, federal request for proposal process, finance functions, experience with Six Sigma/Lean Six Sigma.
Promoted to grow and lead the New Mexico Health Plan. Lead business development effort, enter a greenfield market, win- and then forge partnerships and relationships in a start-up environment as CEO. Direct and matrix team of 150+, P/L responsibility of $1B+.
Lead COVID-19 complex solution and sale development opportunities for UHG enterprise.
Promoted. Start up and Service Delivery for the Community Care Network program/ Department of Veterans Affairs in a geographic region of 13 states 2 teritorries, containing 2M qualified military veterans. $1B Annual P/L for the entire program.
Promoted. Lead a large matrix team in the development and capture of business with State Medicaid and other complex care populations for a Region. • Sold Missouri Medicaid Plan- $5B in gross revenue over 5 years, 2016 • Won UnitedHealth Group Sales Growth Award, 2016 • Won UnitedHealth Group Better Together Team Award, 2016
Promoted. Led a 15 member sales and service team in U.S. and Canada focusing on new and existing business in the Middle East, India, and Asia. • Closed sales with Ping An (largest health insurer in China), Daman (largest health insurer in the UAE), Gulf Insurance Group (largest health Insurer in Kuwait).
Lead Public Sector sales in four state region—Louisiana, Mississippi, Alabama, Georgia- with a large matrix team. • Direct sales operations strategy, product marketing, and business development to grow revenue • Production of health insurance product sales of 15,000+ new members in 2012
Promoted and reassigned to lead reorganization and build commercial and government sales for a diversified healthcare and services company. • Directed sales operations strategy, provider marketing, and business development to P/L beyond $104M. • Implemented regionalization, sales metrics, and standardized pricing for analytic and network products. • In Q1, 2010 won 4 federal contract awards totaling $48M in new revenue/ 5 years.
Promoted to manage day-day operations and $104M P/L while company expanded and retrained workforce. Directed strategy, marketing, business development. • Executed reorganization of company into a holdings group and 3 individual sub-companies while simultaneously operating 31 federal contracts and increasing the workforce by 80%.
Recruited to direct all facets of company field operations to include third party administration services (TPA), technology, telemedicine, training, liaison with state and federal agencies, and related human resource functions. • Managed network of 400 hospitals and 15,000 providers; directed provider relations and physician payment organizations.
Promoted to direct sales and service call center operations in Israel, Argentina, and South Africa. Operations include up-sell/cross-sell, member retention sales, technical and account services. P/L of $100M. Operational ownership of 3000+ seats/2000 agents. • Manage and retain 2.2M members/subscriptions in Wal-Mart, Netscape, and CompuServe internet service brands. • Implemented global workforce and training strategy focusing on call volume reduction and multi-skilled agent training. This resulted in a cost saving of $5M /year.
Promoted to lead 50 managers and a team of 1000 front line agents supporting the technical, customer service, and sales experience for a North American customer base. Implemented Six Sigma process. P/L of $50M+. • Initial launch of global sales teams and chat teams for customer service. Within 2 years of start-up, India teams were consistently within 3% of U.S. teams in performance metrics to include customer satisfaction and sales.