Sussex, New Jersey, United States
Highly accomplished IT professional with a proven track record of effective systems operations and support demonstrated through hands-on experience in the design, development, and maintenance of network and software connectivity applications. Proficient in PC to network installation and configuration, software and hardware upgrades and replacements, and system administration. Influential communicator collaborating effectively with managers, key users, and various personnel regarding new processes and appropriate systems operations. Able to quickly defuse situations that have the capability to escalate beyond control; calmly rationalize situations to enable client to communicate problems more effectively, allowing a better understanding of business goals.
Lead support and management of LAN/WAN environment for 7 sites across the NY/NJ metro area and helped remote support 67+ clients and over 2,000 workstations. Tasked with weekly onsite support for 230+ workstations, 8- 10 hosted servers, associated phone systems, printers, and additional peripherals improving the clients’ network design, security, functionality and trust. Devised and implemented project plans for server and network upgrades including in-place upgrades of VMWare OS, physical & virtual to virtual migrations to newer hardware, improved wireless security, distance and bandwidth and added multifactor authentication. Played a crucial role migrating 105 mailboxes from Exchange 2013 to Office 365. Handled communications with multiple software vendors to ensure compliance with current supported versions. Identified opportunities to automate and resolve recurring alert trends by deploying scripts and use of Group Policy. Transitioned medical client environment from 100% in office company, to 50% remote company during Covid-19. Utilizing tools such as SonicWALL NetExtender for secure remote communications, deployed Teams company-wide, along with 53 laptops for users to establish remote connectivity. Upgraded battery backup systems to support servers and network equipment and setup alerting. Efficiently coordinated with multiple team members to resolve medium to high severity
Supported and maintained 12 LAN/WAN environments throughout NYC performing daily onsite visits. Managed network infrastructures including Active Directory services and Exchange; hands-on administration of Microsoft Windows 2008 server / Exchange 2010 technologies, including system/network maintenance, fine-tuning and troubleshooting. Performed upgrades, patches, administration, and troubleshooting for Windows Server 2008R2, Exchanged 2010/2007, network managed switches. Managed firewall security, email security, and web security using various hardware appliances. Led the relocation and replacing of all XP machines with Windows 7. Coordinated the migration from POP email to Exchange server.
Maintained existing client networks on remote help desk. Involved in full network overhaul from existing Windows 2003 with Exchange 2003 to all Windows 2008 with Exchange 2007. Helped run 160 cables, combination of Cat5e, Coax, and HDMI. Installed and maintained spam and web filters.