Mechelen, Flemish Region, Belgium
I am a result driven senior manager with extensive experience in transformation execution, both in project & program management delivery and agile delivery methods with more than 30 years of experience. I am passionate about people. They are the most important asset of a company and the cornerstone to success. I help them to scale up to the next level in knowledge and expertise by training, coaching, mentoring of individuals & teams. With my help, all your teams will soon embrace digitization, agility and customer engagement.
Responsible for running and changing the IT landscape for all online platforms, CRM (Salesforce) and HR
Consultancy for digital and agile transformations, interim management, program management
KION AUTOMATED SYSTEMS (KAS) The RSD (Robotic Systems Development) division within KION is automating the warehouses of the future. KION has called upon Wemanity to help them in the setup and implementation of a new agile operating model. As lead of the transformation team I created and managed the agile transformation roadmap, ensuring the implementation of a new operating model based on the Spotify Model, including the governance, the setup of the processes and the definition of roles and responsibilities. The transformation team is a mixed team of internal KION employees and Wemanity consultants with the intent to implement both team and scaled agility. At scaled level we implemented the necessary scaled ceremonies, including the optimization of the quarterly product planning in an incremental way. I suggested organisational improvements moving towards end-to-end product teams, based on Team Topologies and the Agnostic Agile Operating Model. Communication and change management activities (including training and coaching on values and culture) are part of the transformation scope.
All Wemanity transformation consultants are regularly meeting within the practice to share knowledge and experience about (digital and/or agile) transformations. In my role of Practice Lead, I am building and running the Digital Transformation practice, managing & sharing the knowledge base of digital & agile transformations and coaching of the transformation consultants • P&L responsibility for the practice • Hire and fire of the digital & agile transformation consultants RESULTS • Training and coaching of 30+ consultants • Measurable growth of all transformation consultants
BRIDGESTONE EMEA In 2021, Bridgestone kicked off their digital transformation program 'SHINKA' where I lead the transformation team as from its creation and throughout its execution. The SHINKA "Digital Operating Model" was set up, based on our Agnostic Operating Model, following a "Crawl, Walk, Run" approach. I was driving the setup of the Cloud Center of Excellence (CCoE), providing to Bridgestone the Cloud context at the level of financials, security, processes, etc and also the Agile Center of Excellence (ACoE) with internal Bridgestone employees, with the purpose to further rollout the new operating model to the rest of the organisation. The 'to be'-agile coaches are trained and coached by consultants.
Tribe Lead for both Daily Banking and CRM tribes As tribe lead and agile expert, leading the transition from a Waterfall approach organization to a scaled agile organisation in both tribes. I was responsible for the definition of the long term change strategy and the design of the new operating model for the tribes, brought to all teams via trainings, workshops etc. As senior manager, accountable for the run and the delivery of the CRM systems, the new Customer Service Centre platform & Daily Banking services ((Core Bank Account Management System, client reporting, pricing & invoicing, physical cash handling, cards management (debit & credit cards, issuing and transaction management), ATMs).
Within the 2020 strategical transformation roadmap, my teams are responsible to connect the channels to the fulfilment layer by delivering a number of assets : The Order Manager, the customer reporting engine, the new CRM, the loans origination platform, the billing engine, ... Also the teams manage the new core banking asset, based on Finacle. Finally, we manage the integration and migration services : Tibco, API management, ...
The Fulfillment teams are organized as DevOps teams (agile implementation) and deal with SEPA- and True International Payments, Cash Management (using SAP) and the Global Account Mgt System (using Finacle). The Feature Mgt team translates the high level features for all Transaction Services (payments and cash management) into features and user stories, ready for implementation within the DevOps teams.