Boston, Massachusetts, United States
Continuing to triage and solve technical and consultative tickets for clients, as well as onboarding new clients to the platform. Established best practices for response SLAs and processes. Managed 3 person support team.
Responsible for responding to and solving incoming support requests from both a technical and consultative standpoint. This frequently required phone and video calls with clients. I also onboarded customers and ensured that they fell in love with and used the platform to the best of its ability.
I manage all Babson graduate school social media channels, create, edit, and update content for all Babson websites and subsites, build email templates for various departments, and create analytics reports for websites and emails campaigns. I also manage and update the campus map, and perform quality assurance checks on emails, websites, and other Babson assets. I ensure that all marketing efforts on a departmental and program basis align with those of the institution.
Created monthly social media publishing calendars for clients such as MIT Sloan, Sunstar GUM, and UNICON, with posts for LinkedIn, Twitter, and Facebook. Pitched and successfully placed higher education clients, such as Northeastern University College of Engineering, and professional organization clients, such as the US Society For Biomaterials, in prestigious publications including Boston Magazine, Boston Globe, Boston Herald, Inc., .Mic, Cambridge Chronicle, WFXT, HealthZette, and more. Provided weekly reports to clients recapping accomplishments, and completed and open action items. Created proactive and reactive pitch ideas, built media lists, drafted pitches, and pitched reporters via email and telephone.