Greater Boston
Collaborative professional with 5+ years of experience in benefits administration in the United States. Skilled in benefits and leave administration with a focus on compliance and operational efficiency. Known for strengthening processes through audits, managing vendor relationships, and partnering cross-functionally to enhance the employee experience.
Administer medical, dental, vision, and ancillary benefits for 2,000+ employees in the United States. Process benefit enrollments in Workday, including qualifying life events and Open Enrollment. Conduct routine audits of vendor invoices to ensure alignment with enrollment data. Lead payroll-related benefit processes, including funding HSAs and reconciling missed benefit deductions. Manage day-to-day relationships with COBRA, HSA, and leave management vendors. Oversee end-to-end leave administration, training teammates and fielding escalations. Revise internal leave policies to align with market benchmarks and comply with state and federal laws. Collaborate with HR Business Partners to process accommodations under ADA. Support administration of medical, dental, cash plan, income replacement, and pension benefits for 100+ employees in the United Kingdom. Serve as primary benefit contact for 15+ employees in the United Arab Emirates and Saudi Arabia, coordinating with local partners to facilitate health insurance enrollments.
Managed day-to-day operations of multiple health and welfare benefits, including medical, dental, vision, HSAs, FSAs, and short- and long-term disability. Maintained accuracy of file feeds between human resources information system (Paylocity), benefit administration system (Bswift), and benefit carriers. Implemented monthly audits of medical and dental invoices, leading to more than $73,000 in savings. Determined benefits eligibility for variable hour employees using look-back measurement method in accordance with ACA. Facilitated biweekly benefits orientation for new hires. Oversaw weekly reconciliation of missed benefit deductions. Administered FMLA and paid leave in coordination with private and state disability plans, keeping abreast of changing policies and legislation to ensure compliance.
Worked alongside Benefits Service Center team to promptly answer benefit inquiries pertaining to medical, dental, life, disability, HSAs, FSAs, 401k, and PTO. Communicated with vendors to resolve issues with eligibility and enrollment. Processed premium refunds and tuition reimbursements. Responded to employment verifications and legal subpoenas.
Supervised 10+ representatives in COVID Call Center, addressing escalations in a timely manner. Notified managers about company-provided COVID pay and audited each week’s payments.