Coeur d'Alene, Idaho, United States
Hands-on AV and IT professional skilled in troubleshooting, networking, and technical installations. Experienced in setting up and supporting systems, devices, and end users with clear, reliable solutions. Adaptable, organized, and committed to delivering high-quality results, while eager to apply skills in new challenges and opportunities.
Led daily field operations by coordinating technician schedules, assigning jobs, and ensuring efficient workflow across residential and commercial projects. Focused on team performance, accountability, and maintaining high standards for service quality and safety. Conducted ride-alongs and on-site coaching with technicians to support skill development, reinforce best practices, and improve overall performance. Acted as a key point of contact between field teams and management, helping resolve issues, support decision-making, and keep projects on track.
Execute advanced audio/visual, networking, and smart home installations for residential and commercial clients. Manage multiple on-site projects, troubleshoot complex technical issues, and ensure systems operate at peak performance. Provide personalized consultations to tailor solutions to client needs. Mentor team members while maintaining hands-on involvement in all projects. Lead commercial deployments including network setups, structured cabling, and full system installations. Assist with server rebuilds, system upgrades, and integration of new and existing technology to support business operations. Maintain clean, organized installations and deliver clear communication to clients throughout each project.
Supported lead installers with residential and commercial technology projects, including AV setups, networking, and low-voltage wiring. Assisted with equipment installation, system testing, and troubleshooting while learning best practices for safe and efficient installations. Ensured work areas were organized, tools were maintained, and clients received clear communication throughout each project.
Provide expert advice and tailored technology solutions to customers while managing multiple projects and maintaining strong relationships. Consistently meet and exceed sales goals through consultative selling and teamwork. Support leadership by mentoring new associates, organizing store operations, and ensuring an exceptional customer experience. Known for adaptability, problem-solving, and fostering a positive, high-performing team environment.
Delivered front-line support for customer inquiries and service requests, ensuring quick, professional resolution. Maintained high customer satisfaction through effective problem-solving and clear communication. Collaborated with team members to streamline processes and improve service efficiency.
Provided professional DJ and AV services for weddings, school dances, corporate events, and large-scale parties. Operated advanced audio systems and intelligent lighting rigs to create immersive experiences. Curated music to fit diverse audiences while managing event logistics for seamless execution. Built strong client relationships through reliability, creativity, and exceptional service.
Supported classroom remodel projects by installing technology systems, mounting and wiring hardware, and relocating equipment and furniture. Worked closely with staff and project leads to ensure safe, efficient setups that met both functional and aesthetic standards. Assisted with system testing, cable management, and maintaining a clean, organized work environment.