Castle Rock, Colorado, United States
Results oriented, hard-working, reliable, strong planning and analytical skills, attention to details and highly competitive. Respectful with very good interpersonal skills and strong team player. Experience as Account Administrator, Business Assistant, Fifth Hand Driller and Receptionist. Strengths in problem solving and trouble-shooting, planning, customer service, bookkeeping, order processing/tracking. Culturally sensitive studying, living and working in five different countries. Strong computer skills and knowledge of Microsoft Office Suite (Excel, Word, PowerPoint) and Access software. Interest to grow in Supply Chain Management, Project and Operations Management, and/or Business Analysis. Graduated from Metropolitan State University of Denver in December, 2014 with Bachelor of Science in Management Improved accounting system for Anda Design from Excel to QuickBooks Created customer satisfaction survey for Anda Design customers reducing potential future problems Improved the productivity of core cutting and logging by working on larger batches of samples while working for Peak Exploration company Bilingual: English and Romanian
Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies Ability to meet or exceed performance objectives, while fostering a team atmosphere Good attention to detail and accuracy skills Experience interacting positively with unsatisfied customers Effective organizational, multi-tasking, and prioritizing skills Basic Microsoft Office skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Ability to work in a fast-paced action oriented environment Knowledge and understanding of cash handling and balancing practices Coaching experience in a customer service environment Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Teller experience
• Going the extra mile to greet customers, show them that we care, and make them feel welcome • Asking questions to learn about their financial needs and, when the customer sees the value, introducing them to other Wells Fargo team members. • Working with your manager to increase your customer advocacy effectiveness through feedback and coaching. • Processing multiple customer transactions through patience, attention to detail, and the ability to follow procedures. • Accurately maintaining and balancing a cash drawer. • Delivering upon customer needs for products such as safe deposit boxes, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop. • A happy, satisfied customer starts with you!
Provide excellent customer service. Fit, measure, and educate customer on product. Lend support of achieving the highest standard of store appearance. Understand store concept, target customer and mall/center competition. Engage customers in conversation and assist in the understanding, demonstration, description and selection of merchandise. Responsible for meeting individual productivity goals set by Manager.
• Customer engagement and promoting the GAP Rewards program: Greets every customer in the store, reading customer cues to "Match" service level to their expectations, explaining the rewards program and its benefits while ensuring Passionate, Friendly, Helpful and Real Service. • Cashiering: Rings up customers while following the GAP cash handling policies and register procedures. • Store operations: Maintains a clean and organized store. Includes but is not limited to picking up trash in the aisles, returning shoes back where they belong according to GAP standards, cleaning the associate break room and restrooms, cleaning mirrors, and any other housekeeping items deemed necessary. • Merchandising: Places merchandise on the sales floor per GAP standards, completes markdowns, maintains clearance area standards, fills accessories, organizes and maintains the stockroom.
Provide administrative support, data entry, and customer service. Work closely with sale agents and customers in the United Kingdom to clarify any discrepancies from orders Review and process orders from customers and/or agents on a daily basis, obtain missing information, input orders in the system. Upon customer requests, check delivery status of the order, contact the carrier to ensure delivery of orders as per transport manifest; Review and solve customer complains. Understand the nature of the complaint and solve it within the company guidelines: Transport or assembly related faults to be sent to carrier to sort out as per contract agreement. For manufacturing defects, contact the QA/QC personnel (contractors) in China to address the complaints. The QA/QC personnel, who speak Chinese, to interact with the manufacturer to address the issues with missing parts or faulty parts as requested. Process and solve any incoming comments or requests logged by management. Process expense reports Constantly seeking new ideas to improve customer service