Nuremberg, Bavaria, Germany
Helping businesses stay ahead of cyber threats with tailored security solutions. Experienced in MDR/XDR, SOC operations, and security frameworks, I bridge the gap between technical challenges and business needs. Passionate about pre-sales, PoCs, and security architecture, I deliver strategic guidance for a stronger security posture. Let’s connect to discuss how to enhance your cybersecurity resilience! 🚀
- A "single point of contact" for everything endpoint in terms of technical knowledge, delving into comprehensive market research, engaging with partners, and assessing the usage of partner and customer enablement tools. - Cultivating a profound understanding of customer needs and wants, harnessing data to guide product direction and growth, ensuring our solutions are tailored to user requirements. - Managing ForeNova EDR release success: internal QA, beta testing, documentation, training, licensing; all by collaborating with cross-functional teams, including sales, marketing, development, and security, - Leading the creation and management of software requirements to align with our goals. - Owning of all technical documentation related to Forenova EDR. - Contributing to marketing materials related to EDR such as brochures and white papers. - Working seamlessly with Product Marketing and Project Management to ensure the successful execution of our product scope, fostering a unified and synergistic approach. - Acting Product Support to end users and partners, escalation to OEM partners, debugging. - Orchestrating release activities and launch processes in close partnership with Sales, Marketing, and Support teams, ensuring a synchronized and impactful product rollout. - Contributing to Forenova's growth trajectory and position at the forefront of the cyber protection landscape. - In charge of technical training and enablement for internal and external audiences. - Playing a pivotal role in shaping and executing our EDR protection solution by harnessing market insights, translating customer needs into actionable requirements, and collaborating with diverse teams.
- Represent Forenova Technologies in all English and German speaking countries as a technical expert - Communicate and deliver product messaging at all levels, from an SE-level deep dive to a C-level elevator pitch. - Together with the sales teams, build up the funnel, qualify the opportunities and contribute to closing the sales and achieve the sales quota for the territory/region. - Be customer-centric by providing market-leading solutions and support to solve customer problems - Work closely with sales teams to build up sales funnel, qualify opportunities and contribute to closing sales and achieve the sales quota assigned to the territory/region. - Attain quarterly and annual objectives assigned by management - Respond effectively to RFPs - Conduct workshops, enablement, training and certification sessions for Partners. - Conduct detailed product demonstrations and successfully manage Proof of Concepts (POCs) - Deliver product demos, product proof of concepts and technical support during the sales process - Liaise closely with the product organization to capture local market intelligence, and have advanced visibility into our product roadmap - Provide email, phone, on-site and remote assistance for international Forenova Technologies customers. - Build and maintain relationships with Forenova Technologies customers and partners. - Support our local partners with deep product expertise and ad-hoc training to enable them to be more self-sufficient - Participate in regional shows - Create and deliver passionate and motivating presentations, both business-focused, as well as technical. - Strategically position Forenova Technologies with other technologies sold by competitors. - Engage in, and create internal projects that benefit customers. - Keep abreast of the high level market trends in mobile security, including the fast evolving threat landscape. - Overcome sales obstacles using creative and adaptive approaches.
- Represent Bitdefender in all English and German speaking countries as a technical expert - Communicate and deliver product messaging at all levels, from an SE-level deep dive to a C-level elevator pitch. - Together with the sales teams, build up the funnel, qualify the opportunities and contribute to closing the sales and achieve the sales quota for the territory/region. - Be customer-centric by providing market-leading solutions and support to solve customer problems - Work closely with sales teams to build up sales funnel, qualify opportunities and contribute to closing sales and achieve the sales quota assigned to the territory/region. - Attain quarterly and annual objectives assigned by management - Respond effectively to RFPs - Conduct workshops, enablement, training and certification sessions for Partners. - Conduct detailed product demonstrations and successfully manage Proof of Concepts (POCs) - Deliver product demos, product proof of concepts and technical support during the sales process - Liaise closely with the product organisation to capture local market intelligence, and have advanced visibility into our product roadmap - Provide email, phone, on-site and remote assistance for international Bitdefender Enterprise customers. - Build and maintain relationships with Bitdefender customers and partners. - Support our local partners with deep product expertise and ad-hoc training to enable them to be more self-sufficient - Participate in regional shows - Create and deliver passionate and motivating presentations, both business-focused, as well as technical. - Strategically position Bitdefender with other technologies sold by competitors. - Engage in, and create internal projects that benefit customers. - Keep abreast of the high level market trends in mobile security, including the fast evolving threat landscape. - Overcome sales obstacles using creative and adaptive approaches.
• Providing bilingual technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing (Teamviewer / Webex). • Researching and troubleshooting customer problems and inquiries in realation to Veeam Backup and Replication (Networking , VMware vSphere, Hyper-V, Windows Server, VSS, SAN, NAS...). • Updating assigned cases in a timely manner. Handling new cases according to the Veeam Service Level Agreement; providing initial support, diagnosing problems and determining the need for escalation. • Performing troubleshooting and analysis, including log file investigation. Proactively staying up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
• Providing initial remote technical software & hardware support to clients (in example: MS Office, Adobe Reader, Lotus Notes, Windows passwords, specific applications passwords, installing printers etc) • Consistently interacting with customer and supervisors to have the issue solved • Analyzing problems/situations, understanding problem impact on client business (in example: Major Incidents, massive software roll outs, etc) • Applying problem solving techniques (and updating specific knowledge bases with useful information required to solve those problems) • Responding to client queries, providing timely resolutions to client issues • Maintaining highest client satisfaction • Maintaining positive client relationships even in severe and pressurized situations • Logging all related activities for each customer query and handling client data securely (ServiceNow - one call = one ticket) • Employing client ‘s standard support delivery methodologies and tools • Performing in international software support delivery processes and environments • Respond to requests for technical assistance in person, via phone, electronically • Following service desk procedures • Performing problem management and end-to-end problem ownership • Redirecting problems to appropriate resource (CT Team in Bucharest, L3 Team in Germany) • Identifying and escalating situations requiring urgent attention (as mentioned, Major Incidents, where lots of user are affected by the same issue at the same time) • Tracking and routing problems and requests and document resolutions • Stay current with system information , changes and updates • Making sure the process conformity and SLAs are accomplished
• Analyzing the root causes for Domino Mail Server And Domino Server Core related issues. • Analyzing Crash Dumps and core files and logs in order to establish the cause of the issue • Troubleshooting & configuring Lotus Notes mail clients / calendar issues. • Investigating mailbox corruption issues • Investigating synchronization and replication issues • Providing support via mail and phone to IBM Premier customers from Germany, Austria & Switzerland as well as for English-speaking customers worldwide. Collaborating with other support teams or support tiers in weekly triages in order to find rapid solutions for service requests / incidents.