Kitchener, Ontario, Canada
Healthcare Administrator and International Pharmacist with expertise in medication dispensing, data entry, patient care, and management, ensuring safety & compliance with OCP standards. Skilled in prescription handling and billing, patient counselling and blister packaging. Proficient in Microsoft Office 365, Kroll, Medical Terminology, MicroMedex, Healthcare Leadership & Administration. Detail-oriented professional with good interpersonal and communication skills. I am passionate about optimizing patient care, streamlining healthcare operations, and making healthcare more accessible and affordable. Let’s connect to discuss how we can contribute to better healthcare outcomes by making healthcare more accessible and affordable for the Canadian community.
1. OVERSEE IMPLEMENTATION, MAINTENANCE AND OPTIMIZATION OF THE LABOUR MANAGEMENT SYSTEM. 2. RESPONSIBLE FOR DATA ENTRY AND MANAGEMENT. 3. CONDUCTING AUDITS FOR PERFORMANCE ANALYSIS AND PROVIDING FEEDBACK TO THE ASSOCIATES HELPING THEM REACH OPTIMAL PRODUCTIVITY. 4. PERFORMING GAP TIME AUDITS TO ENSURE OPTIMAL PRODUCTIVITY. 5. CONDUCTING A MONTHLY LMS MEETING INVOLVING ASSOCIATES AS WELL AS UPPER MANAGEMENT TO DISCUSS THE LAT EST DEVELOPMENTS AND GATHER FEEDBACK TO ENSURE CONTINUOUS IMPROVEMENT. 6. AUDITING OF ALL THE LMS REPORTS DAILY IN ORDER TO FIX AND REPORT ANY ERRORS.
Managed Cash register, dispensed medication and handled inventory control. Ensured compliance with medication safety standards, data privacy and confidentiality requirements guaranteeing excellent customer service and satisfaction. ● Assisted with functions of Kroll software, including prescription processing and patient data management. ● Received, audited and filled over 400 prescriptions per Standard Operating Procedures (SOP). ● Ensured 100% accuracy rate in medication dispensing and labelling. Assisted with blister packages efficiently. ● Aided with over 150 prescription refills and coordinated over 80 callbacks. ● Calculated billing charges for over 200 prescriptions, referring customers to the Pharmacist for prescription counselling.