Greater Boston
Dr. Rick L. Mask is a seasoned leadership strategy consultant, experienced Higher Ed executive and author of Social Capital 2.0. With over a decade of experience in leadership and organizational development, Dr. Mask has successfully led and cultivated high-performing teams, drawing from both academic insights and real-world experience. He specializes in growing human capital by integrating neuroscience, social capital theory, and the principles of The Leadership Challenge into practical strategies. Dr. Mask's approach helps organizations break down personal barriers, foster authentic human connections, and develop effective leaders at all levels. His work empowers organizations to drive meaningful change through enhanced leadership and collaborative growth.
Key Responsibilities: Provide strategic leadership for the School of Business and Professional Studies, supporting academic excellence, innovation, and student success. Partner with university leadership to develop and execute initiatives that advance institutional goals, enrollment growth, and program quality. Lead faculty recruitment, development, mentoring, evaluation, and succession planning efforts. Oversee academic operations, ensuring alignment with accreditation standards, university policies, and regulatory requirements. Support curriculum development, program assessment, and continuous improvement initiatives to enhance learning outcomes and workforce relevance. Collaborate with academic departments to expand high-quality online, competency-based, and international education opportunities. Drive strategic partnerships with industry, employers, and educational institutions to strengthen experiential learning and career pathways. Utilize data analytics and performance metrics to inform decision-making, improve operational effectiveness, and support student retention. Champion emerging technologies, including AI-enabled learning solutions, to enhance teaching, learning, and operational efficiency. Foster a culture of collaboration, innovation, inclusion, and shared governance across faculty and staff. Represent the School in university committees, community engagement initiatives, professional associations, and external partnership development. Support budgeting, resource allocation, and long-term strategic planning efforts to ensure sustainable growth and organizational effectiveness. Advance internationalization efforts through global partnerships, pathway agreements, and innovative online learning opportunities. Lead initiatives that strengthen student engagement, social capital development, and career readiness in virtual and face-to-face learning environments.
We help small- and medium-sized organizations grow by strengthening what matters most: people, relationships, and leadership capacity. Our consulting practice specializes in social capital–driven leadership and organizational development. We partner with organizations navigating growth, change, or complexity to design the tools, training, and operating structures they need to scale sustainably—without losing connection, culture, or clarity. Our work sits at the intersection of: • Leadership development • Social capital and trust-based cultures • Organizational and operational design • Customer-centered strategy We help leaders and teams: • Build high-trust, high-accountability environments • Translate vision into practical, repeatable processes • Strengthen internal collaboration and external relationships • Align leadership behavior with customer experience • Scale systems without sacrificing human connection Whether supporting executive teams, emerging leaders, or entire organizations, our approach is evidence-informed, relationship-centered, and practical—focused on real-world application rather than theory for theory’s sake. At our core, we believe sustainable growth happens when organizations invest intentionally in how people connect, lead, and work together. Property Oversight & Operations In addition to our consulting work, we oversee and maintain residential and short-term rental properties, applying the same principles of systems thinking, accountability, and customer experience. Our property oversight services focus on: • Reliable operations and maintenance coordination • Process-driven property care and compliance • Guest- and tenant-centered experience design • Scalable systems for multi-property ownership Whether supporting long-term residences or short-term rentals, we approach property management as an operational ecosystem—where consistency, trust, and responsiveness drive both performance and experience.
The International Journal of Economics and Business (IJEB) is a peer-reviewed journal published two times a year. Both theoretical and empirical unpublished research in all business disciplines (accounting, finance, marketing, management, POM, DIS, MIS, IT, economics, business statistics, etc.) is considered for publication in this journal. The journal follows a double-blind review process. The journal has been assigned an ISSN number (1948-5166) by the Library of Congress, Washington, D.C. The journal is listed in the NSD directory.
Formerly: Interim Dean, School of International Engagement March 2022 - August 2022 | Director, International Online Programs 2020 - 2022 | Associate Dean, Business Programs 2019 - 2020 | Adjunct Faculty 2016 - 2025 As a senior leader at the largest non-profit higher education institution in the U.S., I reported directly to the Chief Operations Officer and oversaw a cross-functional team responsible for academic operations, global partnerships, and student success across SNHU’s international programs. Key Responsibilities & Achievements: Provide strategic leadership for international academic partnerships, including on-the-ground collaborations with INTI International University in Malaysia and VNU Vietnam National University. Lead the development and delivery of international online programs, ensuring alignment with institutional quality standards and accreditation requirements. Spearhead academic innovation and program enhancements to support learner success in both online and face-to-face modalities across Latin America, Africa, and Asia. Cultivate and manage relationships with internal stakeholders and global partners to expand market-relevant program offerings and workforce development pathways. Collaborate with executive leadership to shape international strategy, set operational goals, and guide implementation through data-informed planning. Conduct market research and analysis to inform the launch of new academic offerings aligned with global workforce needs. Oversee translation review and localization of course content in coordination with subject matter experts and instructional designers. Lead continuous improvement initiatives and optimize operational processes to support scalable, high-quality learner experiences. Manage and monitor departmental budget, ensuring efficient resource allocation and alignment with institutional priorities.
Lead overall branch operations, ensuring exceptional customer service, operational efficiency, and regulatory compliance. Drive business growth by developing and executing sales strategies to increase deposits, lending, and investment portfolios. Coach, mentor, and manage a team of financial advisors and customer service professionals to achieve performance and service goals. Monitor branch performance metrics, including revenue, productivity, customer satisfaction, and risk management indicators. Build and maintain strong relationships with personal and business banking clients to deepen engagement and expand market share. Oversee risk management practices, ensuring adherence to TD policies, audit requirements, and federal/state banking regulations. Manage branch budget, staffing, scheduling, and operational expenses to optimize profitability. Conduct performance reviews, talent development planning, and succession planning for team members. Resolve complex customer concerns and escalate issues as needed to ensure timely resolution and client retention. Collaborate with regional leadership and cross-functional partners to implement corporate initiatives and community outreach efforts.