Dr. Mankita Benoit Herve

VIP Customer Service Manager

Yangpu District, Shanghai, China

About

Experienced High School English Teacher who can not only do the work, but I am also able to deliver amazing results. Also, I am a postgraduate student in the School of Sport Economic and Management at Shanghai University of Sport with a concentration in Sport Facility Operations and Management.

Experience

  • VIP Customer Service Manager at Shanghai Wusongkou International Cruise Terminal
    Sep 2017 - Present · 8 yrs 10 mos

    Receiving VIP customers, helping them to solve boarding problems and quickly check-in procedures as well. That’s checking the guest's room card and passport as required - guide the passengers to check-in, board the ship, etc. - and limit the flow according to the passenger flow at the ports.

  • Recruiting International Students Management Consultant. at Shanghai University of Electric Power
    Sep 2016 - Present · 9 yrs 10 mos

    -Recruit Students to study for bachelor and master degree programs -Recruit students to study Chinese Language Learning programs and foundation programs -Help the above-mentioned students to apply for student visas to China. -Assist the International Student Services Manager with regular back office study abroad and international student support.

  • Certified English teacher at Guangdong College of Business & Technology
    Sep 2016 - Present · 9 yrs 10 mos

    • Overall responsibility for the college is to conduct 12 periods each week on average, attend and guide the foreign language corner, after-school activities, and related tutoring. • Submit the teaching schedules for each course being taught to the Applied Foreign Language Department concerned within 3 weeks€™ time from the opening of a new term. • Undertake the obligation of conducting the appropriate assessment of all courses taught. • Keep a record of students€™ achievements in their home assignments and submit it with the final exam score to the Applied Foreign Language Department concerned. • Submit a consolidated report on the going of one’s€™s teaching to the Applied Foreign Language Department. • Take part in some teaching and research activities arranged by the Applied Foreign Language Department • Consult with the Applied Foreign Language Department when troubled with teaching problems.

  • International Users service Manager at Shanghai Baoshan Arena
    Jul 2016 - Jun 2018 · 2 yrs

    -Assisting the venue general Manager with the consultation of individuals and companies users; negotiating and signing contract and cooperate with foreign users to conduct activities inside the Arena as well. -Carry out all duties to help support the Arena mission statement in with the company’s core values

  • English Tutor at CENANCLE ENGLISH TUTORIAL AND COUNSELLING IELTS CENTRE PRIVATE LIMITED
    Sep 2015 - Jun 2018 · 2 yrs 10 mos

    -Responsibilities: Regularly report the student's learning situation to the parents of the students; both teaching and cultivating requirements: -Teaching students according to their aptitude, inspiring children's thinking; -Conducting comprehensive learning assessment for students and develop a personalized learning plan for each child; -Guaranteeing the progress of the lecture within the agreed scope. Judging the student's performance and formulate the corresponding course study plan;